Convergent Dental · 3 hours ago
Field Service Engineer - Experienced Southern California Territory
Los Angeles, CA
Full-time
Hybrid
Senior Level
5+ years expConvergent Dental has developed Solea, a dental laser that can cut tissue in the oral cavity without anesthesia. We are seeking a skilled and experienced Field Service Engineer to provide technical support, diagnose and repair lasers, install new hardware, and ensure client satisfaction in the Southern California territory.
BiotechnologyHealth CareMedicalMedical Device
No H1B
Responsibilities
Perform technical assignments to install, modify, and repair our laser based Dental Systems
Troubleshoot and repair of equipment both in-house and at customer sites after analyzing mechanical, electrical and software failures
Disassemble malfunctioning dental devices and use standardized testing procedures; examine and test mechanisms for defects
Replace or repair defective parts which may require modification or replacement components
Reassembles dental devices or equipment and tests assembly for conformance to specifications
Maintain an inventory of materials, including electrical, mechanical, and optical components for the field servicing of customer devices
Inspect devices and test equipment periodically and adjust calibration to ensure functioning within specified standards
Complete in a timely manner, standard equipment documentation and reports necessary for FDA compliance
Provide customers with timely and accurate technical information in a positive and straight forward manner
When needed, provide training to dental office staff on the set up and maintenance of the dental laser
Qualification
Required
High school diploma/GED
Previous experience in a Field Service capacity, a minimum of 5-8 years' experience solving problems with computer hardware, software and medical devices preferred
Basic knowledge of electro-mechanical systems (lasers and optics valued)
ASEE or equivalent technical education
Excellent problem-solving skills and attention to detail
Excellent customer service skills
Able to work independently
Physical ability to stand and sit for extended periods and lift and maneuver heavy objects weighing up to 50 lbs
May require after hours telephone support or on-call availability
MS Office Suite experience required
Valid driver's license and clean driving record
The ability to travel where needed, depending on location, could be by car or plane
Preferred
Experience in Dental or Medical practices reliant on advanced technologies a plus
Benefits
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Stock options plan
Vision insurance
Flexible Scheduling
Competitive Compensation & benefits
Career Advancement Opportunities
Company
Convergent Dental
Convergent Dental develops a computer-guided, laser-based drilling, and cutting system for dentists.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$115.15MKey Investors
Trinity CapitalArboretum VenturesLRVHealth
2023-04-24Series Unknown· $5M
2023-04-24Debt Financing· $20M
2021-10-29Series C· $40M
Leadership Team
Rob Gershon
CEO and Board Director
Kristy Burns, CMP
Events & Partnerships Manager
Recent News
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