Mills Automotive Group · 4 hours ago
Business Development Manager
Mather, CA
Full-time
Onsite
Mid, Senior LevelMills Automotive Group is seeking a high-energy, well-organized, self-motivated BDC Manager to lead their Business Development Center at Crossroads Chevrolet in Beckley, WV. This role is critical for driving appointment volume, improving show rates, and ensuring a professional customer experience from first contact to showroom arrival.
AutomotiveAutonomous VehiclesFinanceRetailSales
Responsibilities
Lead, coach, and hold accountable the BDC team to daily, weekly, and monthly performance goals
Manage inbound and outbound phone, internet, and text leads to maximize appointment set and show rates
Develop and enforce scripts, processes, and follow-up strategies
Monitor CRM activity to ensure proper documentation, lead handling, and response times
Work closely with Sales Management to align appointments with inventory and sales strategy
Track performance metrics and continuously improve results through training and process refinement
Maintain a high level of professionalism, urgency, and customer focus at all times
Qualification
Required
Proven experience in automotive BDC leadership or high-performing internet/phone sales management
Strong organizational skills with the ability to manage multiple priorities
High energy, positive attitude, and strong work ethic
Self-motivated leader who thrives in a fast-paced, performance-driven environment
Excellent communication skills, both verbal and written
CRM experience required
Benefits
401(k) with company match
Health, dental, and vision insurance available
Company
Mills Automotive Group
Mills Automotive Group is an automobile dealership firm that focuses on sales, service, and spare parts for new and used vehicles.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Flack
Chief Financial Officer
Brad Cannon
SERVICE DIRECTOR
Recent News
Charlotte Business Journal
2024-02-24
2024-01-31
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