Fitzgerald Auto Mall · 2 months ago
Customer Service Representative - Fitzgerald Auto Mall of Gaithersburg
Gaithersburg,MD,US
Full-time
Onsite
New Grad, Entry LevelFitzgerald Auto Mall is seeking a Customer Service Representative for their Service Department to help manage increased customer traffic. This role involves answering calls, scheduling appointments, and maintaining customer database updates to ensure a smooth service experience.
AutomotiveLogistics
No H1B
Responsibilities
Answer all incoming phone calls according to script and schedule a sales appointment
Make outbound calls
Schedule follow-up contact if no appointment is made
Contact Customers using scripts to schedule appointments for Sales and Service
Confirm scheduled appointments
Post scheduled appointments on appointment board in BDC
Reschedule no-show Customer appointments
Follow up with Sales or Service Department to determine if appointment was kept and the outcome
Schedule future contact as needed
Purify and update Customer changes in database
Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact
Contact Customers based on current marketing initiatives
Respond to Customer website requests
Contact Internet Customers via email and phone to schedule an appointment
Follow up on Internet Customer emails according to a pre-determined timeline
Notify necessary departments when an appointment is scheduled
Assist with other duties, as assigned
Ability to meet or exceed monthly goals
Qualification
Required
Previous automotive experience is NOT REQUIRED for this position
Professional training will be provided
Those with experience in the hospitality, call center, telemarketing, customer service, mortgage, financial, and insurance industries are highly encouraged to apply
Applicants must be 18 years or older
Be authorized to work in the US
Benefits
Competitive compensation plan
Positive and family friendly atmosphere.
Proven training program, we care about your success.
Paid Time Off.
Benefits available – 401k
Free Employee Stock!!
Company
Fitzgerald Auto Mall
Fitzgerald Auto Mall is a car dealership located in Rockville, Maryland.
Founded in 1966
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Seattle TechFlash
2025-04-11
EIN Presswire
2025-03-05
Company data provided by crunchbase