L3Harris Technologies · 6 hours ago
Associate, IT Customer Services (Wilmington, MA)
Wilmington, MA
Full-time
Onsite
New Grad, Entry Level
$53K/yr - $99K/yrL3Harris Technologies is dedicated to recruiting and developing high-performing talent who are passionate about what they do. The Associate, IT Customer Services role involves prioritizing and resolving IT technical issues, managing software and hardware inventory, and ensuring the usability of desktop systems while supporting customer service needs.
CommercialInformation TechnologyNational Security
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Prioritize, maintain, and resolve on-site IT technical issues and escalations within scope
Manage the inventory of software and hardware materials
Prepare, configure, and deploy desktop computer systems including imaging computers and maintaining image library
Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity
Work with vendors when necessary to resolve technical problems with hardware and software
Work with Network, Server, and Applications Administrators to diagnose and resolve issues
Support management of network closets and server rooms with service framework providers within scope
Work with all IT Dept.’s and Service Areas in support of IT Shared Services and effective resolution to customer support needs
Evaluate, recommend, and perform upgrades to computer systems and applications to ensure optimum efficiency
Effectively diagnose and resolve unique, non-recurring problems with limited supervision
Meet established service level agreements (SLA), requirements leveraging best practice and L3Harris standards and processes. Analyzing and acting upon SLA’s and metrics data to ensure customer service and customer satisfaction
Elevate immediately to L3Harris IT leadership any potential risks and concerns that could have significant impact on the site’s ability to meet customer expectations and contractual requirements for both internal and external customers
Guide continuous improvement efforts for the IT Customer and Site Operations service delivery
Ensure consistent and appropriate communication with end users, BRM’s, and Site-level Leadership for IT operations, service inquiries and issues
Support unclassified IT services within scope
Qualification
Required
Applicants must be pursuing a Bachelor's degree in Computer Science, Information Technology / Computer Information Systems or related field or have completed their Bachelor's degree within the last 12 months, regardless of age
Preferred
Must be detail-oriented, accurate and well organized
Excellent oral and written communication skills, interpersonal and organizational skills are required
Ability to work independently and efficiently to meet deadlines and established response times is essential
Ability to establish and maintain a good working relationship with other professionals to provide support and resolve issues
Must be able to remain flexible with changes in priorities for various tasks and project assignments
A+ Security+ Network+/Microsoft certifications a plus
Benefits
Health and disability insurance
401(k) match
Flexible spending accounts
EAP
Education assistance
Parental leave
Paid time off
Company-paid holidays
Company
L3Harris Technologies
L3Harris Technologies provides platform management system solutions for armed forces.
Founded in 1895
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.25B2024-03-27Post Ipo Debt· $2.25B
1978-01-13IPO
Leadership Team
Tania Hanna
Vice President Government & Customer Relations
Chip Teets
Senior Director, International Programs, Products & Technology
Recent News
Company data provided by crunchbase