Perplexity · 21 hours ago
Customer Success Associate (Comet Browser)
New York City
Full-time
Onsite
Mid Level
$110K/yr - $130K/yr
3+ years expPerplexity is seeking a talented Customer Success Engineer to join their team and support users of the Comet AI browser. In this role, you will help Comet users solve challenging technical issues and maximize value from the AI-native browsing experience.
Artificial Intelligence (AI)ChatbotMachine LearningNatural Language ProcessingSearch Engine
Responsibilities
Serve as the dedicated technical resource for Comet browser users, providing troubleshooting assistance and guidance on optimal use of the platform
Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse
Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed
Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements
Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser
Qualification
Required
3+ years of experience in technical support engineering roles, with a focus on application development
Proven ability to identify technical pain points in both our solutions and our customers' implementations
Experience leveraging AI tools to optimize workflows and improve team efficiency
Preferred
Strong track record of building relationships with customers and cross-functional teams to drive performance improvements
Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success
Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively
Preference for deep-dive projects that involve chasing down problems and understanding diverse use cases
Company
Perplexity
Perplexity is an AI-powered answer engine designed to provide accurate, real-time responses to user queries.
201-500 employees
H1B Sponsorship
Perplexity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (7)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$1.48BKey Investors
Cristiano RonaldoNuVenturesAccel
2025-12-05Undisclosed
2025-09-10Series Unknown· $200M
2025-08-15Secondary Market
Leadership Team
Aravind Srinivas
Cofounder, President, CEO
Denis Yarats
Co-Founder & CTO
Recent News
2026-01-24
2026-01-24
Android Headlines
2026-01-22
Company data provided by crunchbase