Terra West Management Services · 14 hours ago
Community Admin Assistant, Terra West Management Services
Terra West Management Services is dedicated to empowering community leaders and enriching neighborhoods through exceptional management services. The Community Admin Assistant will support the Community Manager by handling homeowner communications, organizing meetings, and maintaining association files to ensure smooth operations within the community.
Real Estate
Responsibilities
Receive and respond to all homeowner calls within 24 hours
Receive and respond to all homeowner correspondence within 3 days
Obtain bids with specifications by deadline supplied by the Community Manager
Type and proof all correspondence, newsletters, etc., as requested
Type and log violation letter within 7 days of receipt. Log all homeowner violation responses within 2 days of receipt. Levy fines using charge sheet on all ongoing violations within 7 days
Receive and log architectural requests and process within 2 days of receipt
Complete an Association Closeout Inventory list for turnovers
Reserve space for meetings. Attend meetings as requested by Community Manager
Assist Community Manager with all preparation and distribution of regular and annual Board of Director’s meetings
Pull account histories, homeowner files, etc. as requested
Maintain association files
Complete the action list provided by the Community Manager by the deadline
Serve as backup for the front desk
Additional duties may be assigned
Qualification
Required
Minimum 6 months of customer service and/or office experience
Computer proficiency in Word, Excel and Outlook – typing speed 60 wpm
Organizing and prioritizing
Attention to detail and accuracy
Maintain confidentiality and exercise good judgment
Problem-solving skills
Excellent communications skills, both written and verbal
Preferred
Docuware or C3 experience
Vantaca experience