Infinity by Marvin · 9 hours ago
Senior Training Specialist - Customer Success
US-MN-Eagan
Full-time
Onsite
Mid, Senior Level
$85K/yr - $95K/yrInfinity by Marvin is a company dedicated to delivering premium fiberglass products through a direct-to-consumer model. The Senior Training Specialist plays a critical role in equipping the post-sales operations team with the skills and knowledge necessary to provide exceptional customer service throughout the customer journey.
Building MaintenanceConsultingWindows
Responsibilities
Lead engaging training programs for new hires and existing team members across customer success and project coordination roles
Teach core responsibilities, including job processing workflows, system navigation, and standard operating procedures (SOPs) that support the customer experience
Develop and refine training materials based on feedback, performance metrics, and evolving business needs; collaborate with Operations leadership to keep SOPs current
Serve as a subject matter expert on Infinity processes and tools, ensuring consistency and excellence in post-sales support
Conduct post-training evaluations and audits to confirm successful application of skills and identify opportunities for improvement
Travel nationwide up to 80% to deliver training, provide on-site support, and reinforce best practices
Qualification
Required
Experience designing and delivering training programs for administrative or customer success roles
Strong understanding of job processing workflows, project coordination, and customer experience principles
Excellent communication, facilitation, and organizational skills
Ability to adapt training for diverse audiences and learning styles
High school diploma required; college degree preferred
Valid driver's license and clean driving record
Ability to travel extensively (up to 80%)
Preferred
Construction or home improvement industry experience is a plus
Benefits
Health insurance
Paid holidays
Paid parental leave
A 401(k) retirement savings match
$300 annual wellbeing account to spend on what helps you feel happy + healthy
Better Living Day! (a paid day off to go have some fun)
Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
Giving at Marvin – participate in organized volunteer opportunities
Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
Company
Infinity by Marvin
Infinity by Marvin provides homeowners with a premier line of fiberglass windows and doors, sold and installed by trusted local professionals.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase