ChatGPT Jobs · 6 hours ago
Training Manager
San Diego, CA
Full-time
Hybrid
Mid, Senior Level
3+ years expCoastal Payroll is a leading provider of human capital management services headquartered in Southern California. They are seeking a strategic and hands-on Training Manager to lead and scale internal employee training, external client training, and new hire onboarding within the payroll and HR industry.
Computer Software
Responsibilities
Design, deliver, and continuously improve internal training programs for client support, sales, implementation, and operational teams
Ensure employees are proficient in payroll and HR processes, systems, and client-facing best practices
Develop role-based learning paths that support career progression and operational efficiency
Own the execution for client-facing training, including implementation training, ongoing education, and system updates
Create scalable client training solutions (live sessions, virtual training, on-demand resources, knowledge bases)
Ensure clients are guided appropriately on system use while maintaining compliance boundaries (education vs. advice)
Lead the design and management of a structured, technology-enabled new hire onboarding program for internal employees
Partner with department leaders to ensure onboarding accelerates time-to-productivity
Develop onboarding materials that train systems (including isolved), workflows, compliance concepts, and company standards
Build a unified training strategy that supports internal teams, new hires, and external clients without duplicating effort
Standardize training frameworks, delivery models, and content libraries to enable consistent and repeatable learning experiences
Identify opportunities to replace manual or repetitive training with self-service and automated learning solutions
Serve as a subject-matter expert in isolved, including payroll, HR, benefits, time & attendance, and reporting
Translate complex system functionality into clear, role-based, audience-appropriate training
Partner cross-functionally to align training with system changes, new features, and process improvements
Leverage LMS platforms, content authoring tools, and AI-enabled learning technologies to scale training delivery
Define success metrics for onboarding and training (adoption, proficiency, efficiency, reduced support requests)
Collect feedback from internal teams and clients to refine and optimize training content
Continuously evolve training programs in response to business growth and regulatory changes
Act as a trusted partner to leadership on training strategy, readiness, and change management
Coach subject-matter experts and trainers to support consistent delivery across audiences
Ensure all training aligns with company standards, compliance expectations, and client experience goals
Qualification
Required
3-5 years of isolved experience (required) – hands-on experience training, supporting, or administering iSolved payroll and HR modules
Training / teaching experience (3-5 years required) – experience designing and delivering training in a professional or adult-learning environment
Experience in the payroll and/or HR industry, including compliance-driven workflows
Demonstrated experience managing internal training, external/client training, and onboarding programs
Strong facilitation, presentation, and instructional design skills
Ability to simplify complex technical concepts for diverse audiences
Preferred
Experience owning or administering a Learning Management System (LMS)
Background in instructional design, enablement, or learning & development
Experience training both employees and customers in a SaaS or technology-enabled environment
Familiarity with automation, AI-enabled learning tools, or process optimization
Project management or change management experience
Benefits
Medical, Dental, Vision
Retirement
PTO
401 (k) retirement plan with company match
AFLAC insurance enrollment
Work from home options
Employee referral bonus program
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase