ChatGPT Jobs · 11 hours ago
Customer Success Manager (Remote)
United States
Full-time
Remote
Mid Level
3+ years expRevver is a company that helps businesses increase profitability and productivity through its software platform. They are seeking a Customer Success Manager to onboard customers, drive product adoption, and advocate for customer needs while managing escalations and support.
Computer Software
Responsibilities
Onboard & implement. Kick off onboarding and actively participate in go-live plans so that customers adopt Revver quickly and successfully. Coordinate technical resources, stakeholders, and timelines
Drive adoption & value. Establish success plans and KPIs, run regular business reviews, and surface opportunities to increase product usage and ROI
Be the customer's advocate. Represent customer needs internally prioritizing product enhancements, integrations, and AI improvements that increase value and reduce friction
Manage escalations & support. Triage issues, coordinate engineering/product support, and ensure timely, high-quality resolutions
Enable customers on AI features. Help customers understand and adopt AI capabilities (safely and effectively), set expectations, and track outcomes
Grow accounts. Identify and qualify expansion and upsell opportunities by demonstrating tangible value and use cases
Maintain operational excellence. Keep accurate customer records, run health scoring, and use data to inform strategy and predict churn risk
Scale success. Build playbooks, reusable adoption/expansion templates, training programs, and automation to make CS motion repeatable
Qualification
Required
3-5 years in customer success, account management, or a related role (SaaS environment strongly preferred)
Proven track record of driving adoption, renewals, and measurable customer outcomes
Excellent written and verbal communication; able to present to both technical and business stakeholders
Strong project management: able to coordinate multi-stakeholder implementations and deliver on time
Data-informed: comfortable with dashboards, KPIs, and using data to make decisions
Customer-first mindset with a bias for action and continuous improvement
You must be technically fluent and comfortable collaborating with product and engineering teams
Familiarity with APIs, webhooks, SSO, and common SaaS integration patterns
Hands-on experience with Salesforce (preferred) or other CRMs, Intercom/Support tooling, and customer success platforms
Able to discuss data privacy, access controls, and governance requirements with customers
Preferred
Bachelor's degree in business or a related field preferred but not required we value demonstrated impact and outcomes over credentials
Experience with document automation or workflow platforms
Prior success selling or expanding into enterprise accounts
Experience running training or enablement webinars
Based in Utah / willing to work with the Team in the Lehi office (preferred, not required)
Benefits
Medical
Dental
Vision
Life
Retirement
PTO
401(k) with match
HSA (with match)
Company
ChatGPT Jobs
We find the best job offers for experts in ChatGPT and related technologies.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase