Airbus Helicopters · 6 hours ago
Training Services Coordinator
Grand Prairie, TX
Full-time
Onsite
Mid, Senior Level
5+ years expAirbus Helicopters, Inc. is seeking a Training Services Coordinator to serve as the primary focal point for their customer training programs. This role involves managing schedules, resolving conflicts, and maintaining communication with customers to ensure successful training experiences.
AerospaceManufacturingProduct Design
No H1B
Responsibilities
Schedule customers into classes, advising customers of start and ending dates and ensuring that the customer is enrolled into appropriate classes
Utilizes departmental LMS to schedule/create classes for training
Resolve scheduling conflicts as a result of customer time constraints and internal resource challenges
Maintain contact liaison with appropriate AHI departments and customers to determine necessary changes in class schedules and, as necessary, coordinate special classes requested by the customer or other departments with management and the requester
Assign classes to specific classrooms and in conjunctions with applicable supervisors, coordinate instructor schedules to ensure best utilization of instructor personnel
Distribute weekly class schedules to internal stakeholders
Thoroughly monitor course registrations to ensure that the class minimum and maximum requirements are met. Advise management of the need to cancel or reschedule classes as necessary
Answer customer training inquiries/requests in a timely manner
Verify customer compliance with published course prerequisites
Confirm enrollment with customers in writing when booked and re-confirm scheduled training with customers one week prior to training
Provide customer invitation letters on request
Maintain a filing system including customer and trainee files with current information
Proactively reach out to customers when new course dates become available in an effort to promote courses/increase revenue
Liaise with other Airbus Customer Centers to provide training information and offers for international customers
Issue Certificates of Achievement/Attendance to customers who successfully complete training
Prepare single-event agreements for customers and assist with long-term complex training offers (5, 10, 15 years)
Manage the agreement process, coordinating required signatures and ensuring AML/KYC clearance of new and existing customers
Notify customers of expired agreements
Maintain quote and agreement records, ensuring an agreement is held for each customer attending training
Provide administrative support to the Customer Training team through the preparation, distribution, and maintenance of customer lists, purchase orders, equipment requests, training aids, and other related correspondence
Manage and maintain communications with instructors
Act as internal LMS focal point for instructors and other training staff, providing training and assistance with schedules and course documentation
Qualification
Required
Must possess at minimum an Associates degree or equivalent college hours (A&P also acceptable)
Minimum of five (5) years related customer support and/or administrative experience
SAP or similar ERP/MRP tools
Demonstrated performance in Learning Management Systems
Proficiency with MS Word, Excel, PowerPoint
Must be able to work in a high stress/ fast paced environment
Authorized to work in the US
Excellent verbal and written communication skills
Preferred
Bachelor's degree
Spanish proficiency
Benefits
Competitive base salary
Incentive compensation which may include profit sharing schemes
Retirement savings plan
Ability to participate in an Employee Stock Ownership Plan (“ESOP”)
Paid time off including personal time, holidays and a generous paid parental leave program
Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility
Company
Airbus Helicopters
Airbus Helicopter manufactures commercial airliners and helicopters. It is a sub-organization of Airbus.
Founded in 1992Marignane, Provence-Alpes-Cote d'Azur, FRA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-07-12Acquired
Leadership Team
jacob eaton
Chief Executive Officer
Kimberlea Kelly
Senior Human Resources Business Partner
Recent News
2026-01-19
2026-01-18
Company data provided by crunchbase