ExecutivePlacements.com · 8 hours ago
ServiceNow Engagement Manager (EM)(Remote)
United States
Contract
Remote
Mid, Senior Level
3+ years expSigital is seeking an Engagement Manager with expertise in managing ServiceNow projects. The role involves leading the delivery of Professional Services engagements, managing client relationships, and ensuring high-quality project delivery while utilizing Agile methodologies.
Human ResourcesOnline PortalsRecruiting
No H1B
U.S. Citizen Only
Responsibilities
Lead delivery of Professional Services engagements including the including the project management, financial reporting, client communication, and operational control
Facilitate communications, project planning, implementation consulting, track tasks and deliverables according to the statement of work and allocate the appropriate resources
Managed fixed-fee and variable priced engagements within contractional constraints
Manage project constraints (i.e., scope, schedule, budget) and project risks, issues, decisions, action items, and changes (i.e., RIDAC) as needed for project success
Perform delivery oversight of professional services staff to ensure timely and high-quality delivery of implementation projects and programs
Manage the client relationships with an emphasis on client satisfaction
Utilize the Agile/SCRUM methodology utilizing Smart Sheet and ServiceNow PPM
Help drive Sigital project management and implementation delivery process standardization and improvements
Flexibly perform duties during core US business hours and 10% travel as needed for client project activities
Coach and mentor project team members and junior team members
Qualification
Required
Must be a US citizen
3+ years of demonstrated experience in IT project management and ability to direct system implementation and application design and development activities
2+ years of IT professional services consulting experience working directly with clients
1+ years of experience in SaaS system (such as ServiceNow) implementation
Demonstrated business skills needed for client engagement including strong oral and written communication, presentation creation/delivery, and professional conduct and appearance
1+ years of experience with Agile methodologies such as Scrum, Kanban, Lean, or SAFe
Preferred
1+ years of experience implementing ServiceNow Platform and multiple Products such as ITSM, CSM, SecOPs or ITOM
1+ years of experience and/or certification in Organizational Change Management
1+ years of experience in Agile Scrum Master or Product Owner experience
2+ years of experience managing and supervising teams and individuals
Experience in organizational transformation and/or advisory consulting
Project Management certification such as PMP or similar
Agile certification such as Certified Scrum Master or similar
ServiceNow implementer and/or administrator certification(s)
Organizational Change Management certification such as Prosci or similar
Bachelor's degree in technology or business field
Benefits
Healthcare Benefits.
401K plan
Company
ExecutivePlacements.com
Online recruitment
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase