Gracent Pediatric Therapy · 1 day ago
Client Experience Coordinator
Naperville, IL
Full-time
Onsite
New Grad, Entry Level
$21/hr - $25/hrGracent Pediatric Therapy is dedicated to providing exceptional care for children, and they are seeking a Family Child Advocate to enhance the client experience. This role involves supporting families with scheduling, ensuring smooth clinic operations, and facilitating communication between families and therapists.
Hospital & Health Care
Responsibilities
Be the go-to support for families with schedule changes, questions, and updates
Turn cancellations into makeups and keep therapist schedules running smoothly
Make real-time adjustments when things shift (because they will!)
Partner with Clinical Directors and therapists across disciplines
Keep the clinic humming: restock rooms, organize supplies, prepare new hire materials
Support outreach, tours, events, and family-facing activities
Drive positive family experiences, including thoughtful review requests
Qualification
Required
A natural helper who finds joy in making someone's day smoother
A multitasker who can juggle 10 moving pieces without losing the warmth in their voice
A communicator who knows how to spin chaos into clarity
A schedules-and-systems thinker who loves finding the fastest path to a solution
A relationship-builder who wants families to feel seen, supported, and appreciated
Company
Gracent Pediatric Therapy
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase