NDM Hospitality · 3 weeks ago
Director of Event Operations - Island H2O Water Park
Kissimmee,FL,US
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expNDM Hospitality is a family-owned hospitality business expanding into vacation rentals, and they are seeking a Director of Event Operations for Island H2O Water Park. This role involves overseeing the operational strategy for after-hours events, ensuring exceptional guest experiences, and managing various departments to execute high-profile events successfully.
HospitalityProperty ManagementReal Estate
Responsibilities
Development and implementation of operating policies and standards affecting departments within the Operations Division with specific focus on after-hours (nighttime) events
Oversee all aspects of special event operations, including staff hiring/auditions and training, event set-up, and tear down
Provide hands-on coaching and training to ensure exceptional guest experience and activation delivery
Full P & L management of nighttime events and optimization of strategy for enhancing financials / overall experience of events
Effectively drive ancillary revenue / in-park spend through collaborative strategies in coordination with the commercial (F & B/Retail team); specific to after-hours events
Devise strategic partnership program to include scalable activations in coordination with commercial vendors to enhance guest experience and drive additional revenue
Serve as Manager on Duty for all nighttime events, to include responding to guest needs/concerns, staff needs/concerns, manage general liabilities within the park and complete supporting documentation as required. MOD also has direct oversight of commercial lines of the business as well (F & B/Retail) while acting in this capacity
Work Closely with the Entertainment group to ensure proper execution / facilitation of talent
Work closely with outside promoters / in house marketing team to promote the event
Work closely with Human Resources to ensure appropriate staffing levels and management for after-hours events to include scheduling, payroll review and approvals
Ensure compliance with all applicable federal, state and local laws and standards in all areas of responsibility
Work closely with Water Park GM on ensuring all necessary insurance is in place for special events
Maintain all required water safety certifications and maintain a water safety program meeting the highest industry safety standards
Research, analyze and monitor projects to ensure adoption of best practices
Other duties as assigned
Qualification
Required
Minimum five (5) years of Events / Operations management experience; preferably in a live entertainment venue
Demonstrated ability to accomplish goals through motivation and delegation, as well as through established systems
Ability to evaluate processes and procedures and recommend efficiencies and process improvements
Demonstrated ability to take initiative and execute to accomplish strategic objectives
Outstanding skills in organization, budget control, and guest service
Excellent motivational, leadership and team-building skills
Excellent written and verbal communication skills
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint. Experience with point of sale, inventory systems, scheduling, budgeting, forecasting a must
Must be able to work varied shifts, including nights, holidays and weekends
Professional appearance is essential
Must be able to sit and/stand/or walk for long periods of time throughout the day
Must be able to work outdoors in the park at various times throughout the year
Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech
Requires occasional kneeling and bending
Requires frequent walking, reaching above shoulder, pushing and pulling
Requires occasional lifts and carry up to 60 pounds
Requires occasional carries up to 100 pounds with the assistance of a two-wheel hand truck
Preferred
A BA/BS degree in Business Management or related discipline preferred
Benefits
Health
Dental
Vision
Life Insurance
Discounted Hotel rooms
Discount in F&B outlets
Development opportunities
Many more!
Company
NDM Hospitality
NDM Hospitality specializes in enhancing real estate projects, property management, marketing, accounting, and guest services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nicholas Falcone
CEO
Recent News
Company data provided by crunchbase