Google · 6 hours ago
Technical Success Account Manager, Telco and Retail
Chicago, IL
Full-time
Onsite
Senior Level, Lead/Staff
$168K/yr - $249K/yr
10+ years expGoogle is a leading technology company that provides enterprise-grade solutions leveraging cutting-edge technology. As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader for Google Cloud’s critical customers, ensuring platform health and driving technical excellence for business-critical workloads.
AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO
Responsibilities
Establish and lead technical governance, focus on platform health metrics and enterprise readiness planning
Provide technical guidance and advocate the adoption of Google Cloud architecture and best practices via deep dives and workshops
Drive platform stability and excellence through deep architectural health assessments
Serve as the strategic technical advisor to address and resolve critical reliability concerns, advice on and guide the architecture of highly robust, scalable, and resilient workloads
Act as the internal customer advocate, translate technical obstacles to influence GCP product roadmaps. Own workload success, stabilization, and ongoing optimization to ensure sustained business value
Qualification
Required
Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience
10 years of experience in a customer-facing technical role
Experience with core cloud computing concepts and enterprise architecture principles, (e.g., networking, compute, storage, IT security, database systems, application development, operational frameworks)
Experience presenting to technical and executive stakeholders (e.g., explaining technical concepts to non-technical audiences)
Experience supporting customers in cloud operations domains (e.g., launch/capacity planning, product release management, technical support, escalation management procedures)
Preferred
MBA or Master's degree in a Management, Technical, or Engineering field
Technical professional certifications
Experience leading technical governance activities, such as establishing or actively participating in Architecture Review Boards (ARBs), or developing reference architectures and reusable patterns for an enterprise organization
Benefits
Bonus
Equity
Benefits
Company
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
10001+ employees
H1B Sponsorship
Google has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8763)
2024 (8872)
2023 (9682)
2022 (11626)
2021 (9109)
2020 (9785)
Funding
Current Stage
Public CompanyTotal Funding
$26.1MKey Investors
Andy Bechtolsheim
2004-08-19IPO
1999-06-07Series Unknown· $25M
1998-11-01Angel· $1M
Leadership Team
Sundar Pichai
CEO
Thomas Kurian
CEO - Google Cloud
Recent News
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