HeyDrew! · 6 hours ago
Business Operations Manager
Jacksonville, FL
Full-time
Onsite
Mid, Senior Level
$120K/yr - $150K/yr
4+ years expHeyDrew! is a Series A-funded startup developing an AI tax strategy platform for small and medium businesses. The Business Operations Manager will oversee daily business operations, partner with the CEO and leadership team, and ensure efficient execution of the company's operational processes.
Financial Services
No H1B
Responsibilities
Keep the company running smoothly day to day—tooling, processes, systems, and reporting that help us move fast without chaos
Build and maintain our operating stack (Notion/Slack + whatever we add) with clean templates, docs, and lightweight SOPs
Own business operations execution: vendor management, procurement, renewals, and basic contract coordination
Run key internal workflows end-to-end (onboarding, access/tools setup, internal comms, process improvements)
Support hiring ops and recruiting coordination: scheduling, candidate experience, pipeline hygiene, and interview-loop logistics
Partner closely with leadership to translate priorities into clear plans and follow-through—without being the bottleneck
Track what matters: keep projects organized, surface risks early, and make sure work stays unblocked
Qualification
Required
4+ years of experience in Business Operations, Strategy & Ops, Operations, or similar (Chief of Staff experience welcomed)
1 + year(s) of experience in an early-stage startup, building operations from scratch
Strong project management skills: you can drive outcomes across teams without formal authority
Excellent written and verbal communication—you synthesize quickly and follow through consistently
High ownership and discretion: you can operate in a high-trust environment and handle sensitive topics appropriately
Comfortable in fast-paced, early-stage environments with ambiguity and changing priorities
Systems mindset: you build repeatable processes, not one-off fixes
Able to work in-office in the Jacksonville (Ponte Vedra) area
Able to work for any US Employer without any visa support now or in the future
Preferred
Experience building operating rhythms, internal tooling, and lightweight KPI reporting for a SaaS business
Experience coordinating vendors, tools, contracts, and/or basic finance ops workflows
Interest in fintech, tax, SMB platforms, and AI-first products (agentic workflows, grounded retrieval, GraphRAG)
Benefits
Equity
Company
HeyDrew!
Most small businesses have a CPA who looks backward. At HeyDrew!, we give them an AI strategist that looks forward.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase