Abacus Service Corporation · 2 days ago
Utility Customer Service
Columbus, OH
Full-time
Onsite
Entry Level
2+ years expAbacus Service Corporation is seeking a Utility Customer Service representative. The role involves managing customer accounts, processing payments, and providing customer service support while maintaining accurate records and resolving disputes.
Health CareInformation Technology
Responsibilities
Receive payments by mail and/or electronically, sort, and post payments to customer accounts
Responsible for accurate account management, i.e., data entry, name changes, final billing and new service updates
Perform customer service duties as required, answer telephone, schedule service calls, receive payments from customers either by mail or in office, and help troubleshoot and resolve customer disputes, or handles difficult complaints from customers while accurately logging the call into the system and ensuring situation is given to Supervisor and Director
Maintain files, records, accounting documents, billing documents and/or statements
Discuss any unusual customer questions, concerns or complaints with supervisor or the director
Maintain regular and predictable attendance
Qualification
Required
High School diploma or GED
two (2) years of customer service and/or general office experience
Knowledge of accounting
Knowledge of office practices and procedures
Knowledge of agency policy and procedure
Skill in word processing
Ability to deal with problems involving few variables in familiar context
Ability to apply principles to solve practical, everyday problems
Ability to calculate fractions, decimals and percentages
Ability to read short sentences with basic, concrete vocabulary
Ability to maintain accurate records
Ability to prepare meaningful, concise and accurate reports
Ability to arrange items in numerical or alphabetical order
Ability to answer routine telephone inquiries from public
Maintain regular and predictable attendance
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
Company data provided by crunchbase