Cypress Auto Body & The Magic Touch · 18 hours ago
Front Office / Production Assistant
Hermosa Beach, CA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $30/hrCypress Autobody is a high-quality collision repair facility in Hermosa Beach seeking a reliable and organized Front Office / Production Assistant to support daily operations. The role involves greeting customers, scheduling appointments, tracking job status, and assisting the CEO/Estimator to ensure smooth production flow.
Individual and Family Services
Responsibilities
Greet customers, answer phones, and provide a professional first impression
Schedule check-ins, drop-offs, and pick-ups
Provide basic repair status updates (scripted/approved)
Follow up with customers to confirm appointments and delivery timing
Support production flow by tracking job status and keeping the schedule accurate
Support the CEO/Estimator by keeping files organized and jobs progressing
Escalate complex issues or upset customers to management promptly
Order parts as directed and track ETA/backorders
Follow up with vendors to prevent delays
Coordinate sublet vendors (glass, alignment, calibration, etc.)
Ensure documentation is collected and filed for sublet work
Gather/upload photos, documents, customer info, and insurance info
Keep digital + physical job files clean, organized, and complete
Local runner support as needed (bank runs, parts pickup, supply runs, local vehicle drop/pick)
Qualification
Required
Strong communication and customer service skills
Highly organized, dependable, and able to multitask
Comfortable using phone/email/text professionally
Basic computer skills (Google Drive, email, simple systems)
Valid driver's license
Preferred
Experience in auto body, automotive service writing, or repair shop admin
CCC / Mitchell / shop management software familiarity
Spanish speaking (conversational or fluent)
Company
Cypress Auto Body & The Magic Touch
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase