Genesis10 · 16 hours ago
Technical Support Engineer
Milwaukee, WI
Full-time
Hybrid
Entry, Mid Level
$38/hr - $41/hr
2+ years expGenesis10 is currently seeking a Technical Support Engineer for a hybrid position located in Milwaukee, WI. The role involves directly supporting field experience related to proprietary digital systems and helping users resolve their technical questions and issues.
Information ServicesInformation Technology
Responsibilities
Use knowledge of PC, mobile devices, hardware, software configurations, operating systems, and LAN to resolve technical environment issues and provide implementation support to effectively support our customers
Provide omni-channel technical support in a fast-paced, high-pressure environment while multi-tasking and/or reprioritizing efforts as needed
Perform initial client experience consultation to include applying functional/technical knowledge for problem/issues analysis, use of software tools to assist in developing solutions, and test fixes to resolve first action whenever possible
Seek more complex assignments and issue resolution to gain experience in becoming a cross-functional technical subject matter expert
Identify process/service improvement ideas with a continuous learning and improvement mindset and partner with more experienced team members to help drive innovation and idea implementation where possible
Establish strong interpersonal relationships with internal and external teams
Participate in temporary project/support assignments as needed
Leverage experience, existing communication channels, and knowledge management to execute processes and resolve issues while exciting and level-setting clients about the technology environment
Qualification
Required
Associate or Bachelor's degree in Computer Science, MIS, or related field OR a significant amount of directly related work experience required
Minimum of 2 years technical Help Desk experience
Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools
Strong analytic skills and ability to solve problems
Keen attention to detail including proficiency in clear and understandable ticket documentation
Preferred
Demonstrates strong customer service skills that translate both internally and externally, verbally and in writing at all levels in a succinct yet understandable fashion based on the audience
Strong oral and written communication skills, including the ability to quickly build rapport and create a distinctive client experience
Initiative and motivation to include willingness to share feedback to drive process improvement
Ability to adapt to the changing needs of the business
Basic knowledge of Agile Methodologies
Benefits
Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)
Company
Genesis10
Information Technology and Services
1001-5000 employees
H1B Sponsorship
Genesis10 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (68)
2023 (20)
2022 (2)
2021 (13)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Harley Lippman
CEO and Founder
Company data provided by crunchbase