My Wireless · 8 hours ago
IT Specialist
Henderson, NV
Full-time
Onsite
New Grad, Entry Level
$15/hr - $17/hr
0+ years expMy Wireless is seeking an IT Support Specialist I – Retail, an entry-level IT support role responsible for providing first-level technical support to retail locations. The role focuses on basic troubleshooting, ticket intake, and issue triage, while also gaining exposure to IT projects and higher-level support activities under supervision.
Digital EntertainmentTelecommunicationsWireless
Responsibilities
Serve as the first point of contact for IT support tickets submitted by retail locations
Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists
Accurately document issues, troubleshooting steps, and resolutions in the ticketing system
Identify when issues exceed Level 1 scope and escalate appropriately
Follow defined SLAs, escalation paths, and prioritization guidelines
Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff
Support diagnostics and remediation efforts for more complex issues after initial triage
Perform tasks such as testing, validation, documentation, or implementation support without independent ownership
Use Level 2 exposure as a learning opportunity to build technical skills
Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction
Assist with project-related tasks including preparation, deployment support, testing, and documentation
Follow established project plans, timelines, and change management processes
Does not act as a project owner or lead
Perform basic troubleshooting and setup for store hardware and peripherals
Assist with hardware replacement and deployment using predefined configurations
Support higher-level hardware troubleshooting only with supervision
Perform basic connectivity checks and validation steps
Assist with ISP or aggregator ticket coordination
Support additional diagnostics or remediation steps as directed
No independent network configuration authority
Perform basic troubleshooting and verification steps
Assist with provisioning, replacements, or testing as directed
Escalate complex issues or perform assisted troubleshooting with oversight
Handle basic access requests such as password resets and access verification
Assist with access provisioning tasks with proper approvals
Support audits or access reviews as requested
Qualification
Required
High school diploma or equivalent required
Preferred
IT coursework, certification, or training preferred
0–1 years of IT support or helpdesk experience preferred
Company
My Wireless
My Wireless is an AT&T authorized retailer that provides entertainment solutions through selling AT&T products and services.
1001-5000 employees
H1B Sponsorship
My Wireless has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Alfred Alvin Antonio
Managing Partner
Company data provided by crunchbase