Sun Auto Tire & Service · 4 hours ago
Senior Manager, Labor Operations & Strategy
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
7+ years expSun Auto Tire & Service is one of the fastest‑growing automotive service providers in the nation — and we’re just getting started. We’re looking for a Senior Manager, Labor Operations & Strategy to lead the development, optimization, and execution of our enterprise labor strategy across hundreds of locations. This role involves strengthening workforce performance, elevating scheduling and staffing practices, and ensuring field teams have the necessary tools and support to deliver exceptional guest experiences.
AutomotiveService Industry
Responsibilities
Build, evolve, and operationalize labor strategy across multiple store formats
Establish enterprise labor guardrails and performance standards (PTIM, overtime, FOH/BOH mix, staffing-to-sales alignment, schedule execution, and more)
Lead Workforce Managers across regions, ensuring consistent scheduling standards and staffing model adoption
Participate in regional business reviews and guide leaders through labor KPIs and action planning
Partner with market and regional leadership to identify gaps and drive labor optimization
Lead Field Labor Analysts and oversee Workforce Managers
Own enterprise labor reporting, analytics, and data integrity
Drive adoption of workforce tools including Paycom, BI dashboards, and internal scheduling systems
Identify trends, surface insights, and prioritize interventions for underperforming regions
Build simple, scalable labor tools, templates, and dashboards
Integrate labor strategy into daily operating rhythms and SOPs
Ensure tools and processes are intuitive for store and district leaders
Develop and deliver training on PTIM, labor management, and capacity planning
Reinforce labor understanding as both a cost control and revenue driver
Create ongoing 'tune‑up' programs to strengthen field labor execution
Partner with Finance on budgeting, forecasting, and performance rhythms
Work with Technology on enhancements to scheduling systems, automation, and BI capabilities
Collaborate with HR on workforce planning, incentives, change management, and staffing models
Research industry best practices and lead pilots to improve throughput and labor utilization
Qualification
Required
7–10+ years in labor strategy, workforce management, or operations leadership
Experience in automotive service, retail, hospitality, or multi‑unit operations
Deep understanding of automotive labor models (flag/flat‑rate, productivity, capacity)
Proven ability to improve PTIM, scheduling, and workforce deployment
Experience leading analytical or workforce teams
Strong analytical capability with BI tool proficiency
Exceptional communication and influence skills
Bachelor's degree required
Experience with Paycom, Kronos, Reflexis, or similar workforce systems
P&L partnership experience strongly preferred
Preferred
MBA or advanced degree preferred
Automotive operations experience a plus
Benefits
Competitive compensation and full benefits package
Company
Sun Auto Tire & Service
Provider of vehicle maintenance, repair, and tire replacement services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Tony Puckett
Chief Executive Officer
Michael Toth
Chief Technology Officer
Recent News
Columbia West
2025-12-13
2025-11-14
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