Robert Half · 7 hours ago
Desktop Support Analyst
Grand Rapids, MI
Full-time
Onsite
Entry, Mid Level
$23/hr - $27/hr
2+ years expRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. The Desktop Support Analyst will be responsible for diagnosing and troubleshooting PC systems, providing support to end users, and contributing to the planning and deployment of new systems.
ConsultingHuman ResourcesRecruitingSecurity
No H1B
Responsibilities
Provide subject matter expertise in resolving incidents and problems
Execution of service requests
Contributes to the planning and organization of the deployment of new systems
Participates in departmental and cross-departmental IT projects
Lead and train fellow desktop administrators in organizational procedures
Assists in organizational training
Contributor of the knowledge store used by the desktop support team
Monitor activities performed by the desktop support team and ensure that execution is compliant with procedures
Ensure that asset management library is accurate
Follows best practices and standards for the desktop support team
Execute the asset management procedure
Contributes to the project planning of hardware and software procurement process
Qualification
Required
2+ years' experience in desktop support
Excellent customer service skills
Strong inter-personal and communication skills
Strong troubleshooting skills
Ability to explain and document procedures verbally and in writing
Demonstrated ability to act proactively
Demonstrated ability to prioritize and document tasks / activity
Demonstrated ability to enact improvements within IT environment / end-user experience
Experience working in a fast-paced support environment
Experience using ticketing tool to react to failures, requests and escalations
Experience with desktop imaging, inventory, and reporting tools
Strong familiarity and support experience with thin-clients technology
Strong understanding of support requirements related to Windows Desktop OS
OS security (rights, privileges, account) and hardening (upgrades, patches, registry) techniques
Experience in Active Directory management
Associate's degree (or higher) or 2+ years detail oriented work experience
Valid, active driver's license with a good driving record as defined by the Company's current insurance provider
Preferred
Microsoft certifications relating to desktop support
CompTIA A+ Certification
Experience in PowerShell Scripting
Experience in SalesForce strongly preferred
Basic understanding of phone support (basic troubleshooting, setup)
Basic understanding of support requirements related to Windows Server OS
Basic understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.)
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k)
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
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