The Vilcek Foundation · 9 hours ago
IT Assistant
New York, NY
Full-time
Onsite
Entry, Mid Level
$85K/yr - $90K/yr
2+ years expThe Vilcek Foundation is seeking an IT Assistant to lead day-to-day support of the foundation’s Salesforce database and digital systems. This role focuses on strengthening internal data operations, user support, and technology infrastructure under the supervision of the Director of Digital.
AssociationCommunitiesNon Profit
Responsibilities
Serve as an administrator and day-to-day point person of the foundation’s Salesforce database, maintaining accurate, current contact, organizational, and program records
Create, maintain, and optimize Salesforce reports and dashboards to support leadership, programs, and operations
Support Salesforce-based processes for grants, prizes, communications, campaigns, and institutional knowledge management
Provide training, documentation, and ongoing user support for Salesforce and knowledge management tools
Serve as the liaison with Salesforce consultants, vendors, and partners to coordinate system support, security updates, and platform enhancements
Serve as the primary point of contact for staff technical support, providing timely assistance and training
Manage the help desk system, logging, prioritizing, and resolving support tickets and requests across all intake channels
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, cloud applications, software, and networked equipment
Maintain and audit an accurate inventory of all technology assets and equipment
Build, test, and deploy system configurations across supported platforms and operating systems
Assist in documenting technology budgets, subscriptions, renewals, and contract billing
Assist with IT strategy and capacity planning to meet future technology and infrastructure needs
Support the development, documentation, and execution of business continuity and disaster recovery plans and respond to incidents in accordance with established protocols
Support the implementation of new systems, platforms, and hardware installations, coordinating with internal stakeholders and vendors as needed
Maintain current knowledge of hardware, software, and cloud subscriptions, and assist with device and application provisioning, onboarding, and offboarding
Track and document the full hardware lifecycle, including procurement, deployment, maintenance, repair, and retirement
Recommend, schedule, and perform device and peripheral upgrades, repairs, and replacements, and coordinate with external support providers when required
All staff members are expected to provide general support to the President as needed
All staff members are expected to ensure that all forms of communication are handled in a professional and accurate manner
All staff members are expected to perform additional duties as assigned
Qualification
Required
Bachelor's degree in a related field or equivalent professional experience
Minimum of two (2) years of hands-on experience administering and supporting Salesforce in a professional or nonprofit environment, including experience with Salesforce Nonprofit Cloud and the Grantmaking platform
Minimum of two (2) years of experience in an IT support role within an environment primarily using Apple products and operating systems
Preferred
Proficiency with Apple products and operating systems, including macOS, iPadOS, and iOS, and experience administering cloud-based applications and services
Familiarity with systems and services such as Jamf, Freshservice, Synology, Savant, Apple Business Manager, CrashPlan, Amazon Web Services, Cortex by Orange Logic, Microsoft Office 365, Google Workspace for Nonprofits, Dropbox Teams, and Adobe Creative Cloud
Benefits
Dental & Vision Reimbursement Plan
Flexible Spending Account
Tuition & Student Loan Reimbursement
401k and Employer Match
Generous Vacation
Life Insurance
Paid Holidays
Professional Development
Company
The Vilcek Foundation
The Vilcek Foundation raises awareness of immigrant contributions in America and fosters appreciation of the arts and sciences.
11-50 employees
H1B Sponsorship
The Vilcek Foundation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Early StageRecent News
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