V2Soft · 23 hours ago
Linux Ubuntu Desktop Support
Auburn Hills, MI
Full-time
Onsite
Entry, Mid LevelV2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. The Linux Ubuntu Desktop Support role involves providing Tier-1 and Tier-2 level End User Support for Windows and Linux based clients, performing root cause analysis, and ensuring compliance with security policies.
DevOps
Responsibilities
Provide Tier-1 and Tier-2 level End User Support for Windows and Linux based clients within established SLAs
Work with user community to perform advance root cause analysis and develops checklists for typical problems
Work with Security teams to ensure compliance with all security policies and procedures
Re-imaging OS and installing software on Windows and Linux clients
Support web based and client based applications to fulfill business needs
Escalate problems to next level support professionals when necessary
Works under general supervision; typically reports to a team lead or supervisor/manager
Operating System Upgrade (upgrade to next LTS version) - Physically touch each laptop as no central distribution/update method available for Ubuntu (Linux)
Ubuntu Software Installs and Configuration Examples: MATLAB, Java, Python, and MagicDraw
Windows Software Installs and Configuration Examples: PreeVision, Java, Python, and MagicDraw
Ubuntu OS Trouble Shooting and some hardware support for end users. Recent examples: WiFi Connectivity @Client, Device Driver Installs
Ubuntu OS reinstalls when user installation becomes corrupted
Dual Boot Machine Windows support as needed (including Windows reinstalls)
Ubuntu Test Bench hardware and software setup and maintenance
Tools installation and configuration
OS configurations to communicate with test bench hardware
Configuration of static IP leases
Storage upgrades
Windows Test Bench hardware and software setup and maintenance
Tools installation and configuration
OS configurations to communicate with test bench hardware
Configuration of static IP leases
Setup and configuration of WinRM for remote execution
Remote access group and user setup
Fulfillment of remote access requests
Fulfillment of VPN Access Requests
Facilitation of Client network requests - Conversion of network drops
Ubuntu Install Scripts continued development
Assist with Persistent Guest Accounts requests
Source Code Management and Version Control in GitHub for Ubuntu Install scripts
Software rollouts for NA Ubuntu Clients i.e
Collecting business requirements and coordinating with end users, this may require creating ITIL requests or similar and coordination with other teams globally
Varied support requests related to Ubuntu support and VPN access for supported users
Qualification
Required
Provide Tier-1 and Tier-2 level End User Support for Windows and Linux based clients within established SLAs
Work with user community to perform advance root cause analysis and develops checklists for typical problems
Work with Security teams to ensure compliance with all security policies and procedures
Re-imaging OS and installing software on Windows and Linux clients
Support web based and client based applications to fulfill business needs
Escalate problems to next level support professionals when necessary
Operating System Upgrade (upgrade to next LTS version) - Physically touch each laptop as no central distribution/update method available for Ubuntu (Linux)
Ubuntu Software Installs and Configuration Examples: MATLAB, Java, Python, and MagicDraw
Windows Software Installs and Configuration Examples: PreeVision, Java, Python, and MagicDraw
Ubuntu OS Trouble Shooting and some hardware support for end users. Recent examples: WiFi Connectivity @Client, Device Driver Installs
Ubuntu OS reinstalls when user installation becomes corrupted
Dual Boot Machine Windows support as needed (including Windows reinstalls)
Ubuntu Test Bench hardware and software setup and maintenance
Tools installation and configuration
OS configurations to communicate with test bench hardware
Configuration of static IP leases
Storage upgrades
Windows Test Bench hardware and software setup and maintenance
Setup and configuration of WinRM for remote execution
Remote access group and user setup
Fulfillment of remote access requests
Fulfillment of VPN Access Requests
Facilitation of Client network requests - Conversion of network drops
Ubuntu Install Scripts continued development
Assist with Persistent Guest Accounts requests
Source Code Management and Version Control in GitHub for Ubuntu Install scripts
Software rollouts for NA Ubuntu Clients
Collecting business requirements and coordinating with end users, this may require creating ITIL requests or similar and coordination with other teams globally
Varied support requests related to Ubuntu support and VPN access for supported users
Company
V2Soft
V2Soft stands as a global leader in Information Technology Services and Business Solutions, headquartered in Michigan, USA, since its establishment in March 1998V2Soft is dedicated to pioneering innovative technology solutions, seamlessly integrating AI and Generative AI into their services to empower customers.
Founded in 1998
1001-5000 employees
H1B Sponsorship
V2Soft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (21)
2023 (8)
2022 (6)
2021 (7)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
KUMAR VISWANATHAN
Client Partner
Keith Powell
Client Partner Manager
Recent News
Company data provided by crunchbase