Axelon Services Corporation · 1 month ago
Principal Product Designer
Axelon Services Corporation is seeking a Principal Product Designer to join their Digital Customer Experience team. In this role, you will influence product and design decisions, mentor designers, and manage design strategies to enhance user experiences across customer and employee applications.
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Responsibilities
Influence leadership and set a creative vision that makes travel easy for our customers and employees and enables design at scale
Forge strong partnership with our design systems team to define standards, process, and governance for reuse and efficiency
Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills
Mentor and give constructive feedback that empowers designers of all levels to create data-driven and customer centric designs
Manage interdependencies in collaboration with UX leaders and peers (60+) to maintain consistent digital experiences across channels
Conceptualize and develop design strategies and solutions, and lead ideation and concept exploration activities
Champion accessibility and inclusive design
Manage design tool updates, vendor relationships and advocate for funding to ensure our team has the right toolset
Streamline design processes at scale and maintain regularly occurring meetings to foster design quality (design reviews, office hours, etc.)
Stay up to date on the latest design and technology trends for all form factors and identify opportunities for innovation
Qualification
Required
Bachelor's degree in visual communication / design, interactive design, human computer interaction or other related discipline, or equivalent experience
5+ years as a UX creative practitioner with a proven track record at large or highly matrixed organizations
Experience working closely with engineers from inception through implementation in an agile environment
Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries
Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
Experience in responsive, adaptive and accessible designs
Experience with design for mobile app (iOS and Android), desktop, and web applications
Expert user of design and prototyping tools (Figma, Adobe CC, etc.)
Understanding of HTML, CSS, JavaScript and other frontend development languages
Accessibility best practices: WCAG 2.0+ AA compliance, localization, inclusive design
Ability to document components and patterns of a design system and make design choices at scale
Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications
Ability to manage multiple concurrent projects and communicate effectively with non-technical users
Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms for both qualitative and quantitative research methods
Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
Familiarity with emerging technology such as generative AI and spatial computing
Proficiency in using project management tools (Rally, Jira, Aha!, etc.) to track progress and report status
Storytelling and presentation skills to effectively communicate design decisions
Ability to express design principles and rationale to generate consensus and achieve cohesive experiences for our customers and employees
Preferred
Master's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
10 years as a UX creative practitioner with a proven track record at large enterprises or highly matrixed organizations
Experience working on enterprise design systems
Advocate for building great user experiences and solving customer problems to create business value