Basys · 5 hours ago
Partner Support Specialist
Lenexa, KS
Full-time
Hybrid
Entry, Mid Level
2+ years expBasys is a company that provides technology and payment integration solutions for businesses. They are seeking a proactive and adaptable Partner Support Specialist to support Partner Support Managers and collaborate across departments to ensure seamless operations while contributing to partner management initiatives.
BankingE-CommerceFinancial ServicesVenture Capital
Responsibilities
Provide administrative support to partner support managers, demonstrating initiative and flexibility to actively participate and contribute in various areas
Collaborate with internal departments using written and verbal communication to meet partner/team needs
Assist PSM team in the execution of Conversions when they arise
Coordinates day-to-day office operations such as maintaining records and documents, researching and compiling information for and preparing reports, aiding partner support managers with partner visits
Assist in managing Finance requests such as – loss cases and determining if 100% billing to partner is necessary, distribution of invoices to partners, collection and distribution of W-9 forms to partners
Take ownership of smaller projects to support the overall PSM function, helping to free up higher-level strategic tasks for PSMs
Regularly review and update partner facing materials including but not limited to Partner Campus, Partner Newsletter and Basys University
Assist PSM Lead with projects of various complexity, using administrative skills to plan, coordinate, and follow up with contributors and follow through to completion
Joins partner calls with PSM as needed
Coordinates and relays information throughout multiple departments as needed
Performs and resolves task within given SLA
Interfaces with employees at all levels as well as external customers, representing the company professionally at all times
Will be responsible for learning and understanding other departments at Basys
Completes other assigned duties as requested
Qualification
Required
Strong interpersonal skills, conducive to team development
World Class problem-solving skills
Exceptional analytical skills for analyzing client data
Time management and multitasking skills in order to handle multiple tasks at once
Strong organizational skills and attention to detail
Strong written and verbal communication skills
A minimum of 2 years of experience in a financial institution, customer service, or other related fields is required
Strong communication skills required
Proficiency in Microsoft Office suite, CRM
Preferred
Bachelor's degree in business administration, accounting, marketing or other related fields is preferred
Company
Basys
Basys delivers secure, seamless payment processing for banks, software partners and business owners.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Borchers
CTO - Chief Technology and Product Officer
Kenny Thompson
Executive Vice President Of Partner Relations
Recent News
2022-08-11
Company data provided by crunchbase