Anchor Network Solutions, Inc. · 6 days ago
Service Desk Engineer
Englewood,CO,US
Full-time
Hybrid
Mid Level
3+ years expAnchor Network Solutions is committed to providing exceptional customer service and is seeking a Service Desk Engineer to deliver remote and onsite support services for clients. The role involves responding to technical assistance requests, diagnosing hardware and software issues, and ensuring high-quality service delivery while adhering to the company's core values.
Information Technology & Services
Responsibilities
Respond to user requests for technical assistance via phone and email
Diagnose and resolve workstation hardware and software issues
Follow standard service desk procedures
Identify and escalate situations requiring urgent attention
Log and track all service desk interactions into ticketing system
Complete projects related to workstation configuration as assigned
Create documentation for end-users and internal standards
Visit client sites on a periodic basis to resolve hardware issues
Qualification
Required
Solid knowledge of Windows 10/11 and Microsoft 365
Background in working with workstations in a networked environment
Experience in Active Directory and Azure Active Directory
Strong troubleshooting and problem resolution skills
Experience with remote access tools
Understanding and knowledge of common software platforms such as Microsoft Office
Experience with Antivirus and Antispyware tools
Working knowledge of basic networking principles including routers, firewalls, and switches. Experience with Meraki preferred
Experience with Windows Server 2016, 2019, 2022
Knowledge of Virtual Desktop and Cloud environments
Have or willing to obtain one of the following certifications: A+, Network+, Security+, Windows 10, Azure Fundamentals
Employees must have personal reliable transportation
Must have a valid driver's license
Must be able to lift at least 30lbs
Must have a smart phone
Preferred
Bachelor's degree preferred, but Associates or technical degree considered
Help desk: 3 year
Windows: 3 year
Benefits
Medical, Dental and Vision 100% employer paid for employee plan
401k up to 4% Match
Long Term and Short-Term Disability
Company
Anchor Network Solutions, Inc.
When your IT isn’t anchored, your company’s tech can drift into unchartered territory.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Corey Pottratz
vCIO/Client Management
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