VIR Properties · 1 day ago
Junior Customer Service Assistant at VIR Properties
Raleigh, United States
Full-time
Onsite
New Grad, Entry Level
$100K/yr - $105K/yr
0+ years expVIR Properties is seeking a friendly and motivated Junior Customer Service Assistant to support their marketing and client engagement activities. The role involves acting as the first point of contact for customer inquiries and ensuring clients receive a high-quality experience across all touchpoints.
Management Consulting
Responsibilities
Act as a first point of contact for customer and client enquiries via phone, email, and digital channels
Provide accurate information about products, services, and marketing campaigns
Support customer onboarding, follow-ups, and ongoing communications
Assist with resolving enquiries and escalating issues when required
Maintain customer records and update CRM systems accurately
Support marketing campaigns, promotions, and events from a customer service perspective
Collect customer feedback and share insights with the marketing team
Provide general administrative and team support
Qualification
Required
Strong communication and interpersonal skills
Friendly, professional, and customer-focused attitude
Organised, reliable, and detail-oriented
Comfortable working in a fast-paced, team-driven environment
Willingness to learn and take initiative
Basic IT and data entry skills
No previous experience required, full training provided
Benefits
Comprehensive onboarding and ongoing training
Clear progression opportunities within customer experience, marketing, and account management
Supportive and collaborative team culture
Hands-on experience working on live campaigns and client projects
A growth-focused environment that values development, performance, and teamwork
Company
VIR Properties
At VIR Properties, we empower entrepreneurs and small businesses by providing comprehensive property and marketing management solutions.
London, GB
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase