Beaufort-Jasper Water & Sewer Authority · 1 week ago
Customer Service Representative Trainee (fast-paced call center)
Okatie, SC, US
Full-time
Onsite
Entry Level
$17.36/hr - $17.36/hr
2+ years expBeaufort-Jasper Water & Sewer Authority is seeking a Customer Service Representative Trainee to assist and resolve customer concerns in a fast-paced call center environment. The role involves managing customer accounts, responding to inquiries, and processing payments while ensuring a professional customer experience.
Non ProfitService Industry
Responsibilities
Provides complete and accurate information including balance, due date and cutoff dates
Finalizes service as requested
Performs adjustments such as leak, flushing and billing changes as needed
Receives and responds to customer calls concerning general questions and customer concerns ensuring that customers are treated in a timely and professional manner. Conducts collection procedures as needed
Receives payments through Munis and Resident Access
Performs ends of service, move in/move out and auto moves with ease
Performs other duties as required within the scope of responsibility
Qualification
Required
Requires a high school diploma or equivalent with vocation or technical school training in accounting, bookkeeping, customer service, or related area
Minimum 2 years' experience in an accounting, cash handling, customer service or administrative position dealing with customers, or any equivalent combination of education and experience that provides the required knowledge, skills and abilities preferred
Possess proficiency with computer applications, must be able to operate a two-way radio, printers, copiers, facsimiles, 10-key calculator and postage meter
Possess excellent telephone and oral communication skills
Ability to perform routine arithmetic calculations
Must be able to type 35 wpm
Must have reliable transportation to and from work
Company
Beaufort-Jasper Water & Sewer Authority
Beaufort-Jasper Water & Sewer Authority is a nonprofit organization, operates South Carolina's sustainable water reclamation facility.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Phillip Lovell, PHR, SHRM-CP
Human Resources Talent Partner
Recent News
2024-11-19
Company data provided by crunchbase