Datadog · 1 day ago
Enterprise Customer Success Manager - Boston/New York
Boston, MA
Full-time
Hybrid
Mid Level
$102K/yr - $110K/yr
3+ years expDatadog is a global SaaS business on a mission to enable digital transformation and cloud migration for its customers. As an Enterprise Customer Success Manager, you will drive product attachment and build strong relationships with strategic customers, advocating for their needs and ensuring a positive experience.
AnalyticsCloud ComputingCloud Data ServicesCloud InfrastructureData ManagementDevOpsProductivity ToolsSaaS
Responsibilities
Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative
Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results
Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives
Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities
Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making
Own and project manage the on-boarding process for new customers
Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablemen and other technical teams to ensure consistent value delivery and messaging
Qualification
Required
Customer-centric with 3+ years in a Customer Success or Account Management role
Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
Knowledgeable in working with Fortune 1000 companies and global brands across all industries
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
Experienced in the B2B tech space or with SaaS companies
Able to travel for customer onsite visits and events as required
Benefits
Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Company
Datadog
Datadog is an observability and security platform that offers infrastructure, applications, software development, and monitoring services.
1001-5000 employees
H1B Sponsorship
Datadog has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (123)
2024 (66)
2023 (45)
2022 (53)
2021 (31)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
ICONIQ GrowthIndex VenturesOpenView
2024-12-09Post Ipo Debt· $870M
2020-05-28Post Ipo Debt
2019-09-19IPO
Leadership Team
Olivier Pomel
Co-founder, CEO
Alexis Le-Quoc
Co-founder & CTO
Recent News
2026-01-23
2026-01-22
2026-01-22
Company data provided by crunchbase