Mondo · 5 days ago
Web Content Operations Specialist
United States
Full-time
Remote
Mid Level
$41/hr - $55/hr
3+ years expMondo is seeking a Web Content Operations Specialist to serve as the first point of contact for the web team, managing requests from internal clients. The role involves collaborating with stakeholders, performing content updates in Sitecore CMS, and ensuring adherence to defined workflows and governance standards.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Serve as the first touch and face of the web team for internal clients
Receive, triage, and manage requests submitted through the Wrike ticketing system
Collaborate daily with stakeholders across Marketing, Communications, and Membership
Act as an analyst and translator—understanding the request, clarifying needs, and routing work appropriately to technical teams
Proactively communicate status, next steps, and timelines to stakeholders
Work primarily in Sitecore CMS, performing basic content updates and troubleshooting (no coding required)
Execute content entry and straightforward changes independently
Escalate more complex requests to developers, content team, or leadership
Support work across multiple platforms and systems, including Optimizely
Spend the majority of time actively working in Wrike and Sitecore
Ensure requests follow defined workflows and governance standards
Support QA at the content level (accuracy, formatting, accessibility basics)
Assist with audits and cleanup of outdated content as needed
Identify process gaps and opportunities to improve intake, clarity, and execution
Support high day-to-day ticket volume while also contributing to two major initiatives currently in flight
Operate in a fast-paced, high-demand environment with competing priorities
Attend weekly rhythm meetings
Participate in two bi-weekly department meetings
Regular 1:1s with the Hiring Manager
Active collaboration across teams is a core expectation
Qualification
Required
High energy, collaborative, and customer service-oriented
Strong communicator who is comfortable interfacing with stakeholders daily
Confident, personable, and able to represent the team professionally
Comfortable managing ambiguity and high request volume
3+ years of Web Content Operations experience
Proven experience working closely with internal stakeholders or clients
Familiarity working within CMS platforms (use sitecore- target this!)
Comfort navigating multiple systems and tools simultaneously
Experience in fast-paced, request-driven environments
Tools: Sitecore
Tools: Wrike
Company
Mondo
Mondo is a staffing firm that focuses and specializes on niche IT, Tech, and digital marketing.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-12-10Acquired
Leadership Team
Meagan Humphrey
SVP, Operations
Stephanie Wernick Barker
President
Recent News
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