National Association of Latino Healthcare Executives · 8 hours ago
Supervisor Patient Financial Services
Wailuku, HI
Full-time
Onsite
Mid, Senior LevelThe National Association of Latino Healthcare Executives is seeking a Supervisor for Patient Financial Services to direct and coordinate business operations within the department. This role involves overseeing day-to-day operations, ensuring compliance with standards, and leading a team to enhance service quality and operational efficiency.
Health CareHospitalMedical
Responsibilities
Plans, coordinates, directs, and supervises activities of assigned Patient Financial Services (PFS) area. Delegates, monitors, and evaluates activities of assigned staff to ensure accuracy and efficiency of business operations. Coordinates and facilitates monthly department meetings. Develops and implements business operations process changes. Implements work plans and efficiency improvement strategies. Promotes and supports processes, programs, and methods to enhance quality of service. Develops and monitors use of process improvement tools to ensure efficient, productive, quality work flow and environment. Develops procedures and documentation. Prepares and maintains statistical data on incoming work and identifies potential operational problems
Responsible for all aspects of PFS operations including but not limited to: billing, collecting, working with vendors, generating statements, resolving patient billing complaints, meeting department metrics and expectations, etc. Provides guidance to other departments related to PFS-related matters. Stays abreast of all regulatory changes and requirements and ensure that changes to department are implemented and communicated to all staff. Ensures effective financial management of accounts receivable
Provides information for and coordinates special projects/activities within area
Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate
Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff
Qualification
Required
Directs and coordinates business operations for Patient Financial Services
Responsible for the day to day operations of the department to ensure compliance with organizational and industry standards
Supervises staff activities that promote best practices for collection efficiency and maximization of revenue
Identifies quality issues, advises management and implements solutions
Builds an effective team by demonstrating team leadership, budget development and management, work plan development, and project implementation skills
Creates strong customer service orientation and collaboration, results orientation, and strategic thinking within the Patient Financial Services department
Plans, coordinates, directs, and supervises activities of assigned Patient Financial Services (PFS) area
Delegates, monitors, and evaluates activities of assigned staff to ensure accuracy and efficiency of business operations
Coordinates and facilitates monthly department meetings
Develops and implements business operations process changes
Implements work plans and efficiency improvement strategies
Promotes and supports processes, programs, and methods to enhance quality of service
Develops and monitors use of process improvement tools to ensure efficient, productive, quality work flow and environment
Develops procedures and documentation
Prepares and maintains statistical data on incoming work and identifies potential operational problems
Responsible for all aspects of PFS operations including but not limited to: billing, collecting, working with vendors, generating statements, resolving patient billing complaints, meeting department metrics and expectations, etc
Provides guidance to other departments related to PFS-related matters
Stays abreast of all regulatory changes and requirements and ensure that changes to department are implemented and communicated to all staff
Ensures effective financial management of accounts receivable
Provides information for and coordinates special projects/activities within area
Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate
Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff
Company
National Association of Latino Healthcare Executives
The National Association of Latino Healthcare Executives is a hospital and healthcare organization.
Founded in 2005
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jackie Sifuentes, MBA, LSSYB
Co-Founder La Mesa Emerging Leaders Mentorship Program for Early Careerists
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