Inside Higher Ed · 12 hours ago
User Support Services Specialist (Part-time, Evening) - Extension Sites
Palos Hills, IL
Part-time
Onsite
Entry Level
$22.87/hr - $23.21/hr
1+ years expInside Higher Ed is seeking a User Support Services Specialist to provide first level end-user support for computing related equipment in a networked environment. The role involves installation, troubleshooting, and repair of computer equipment, as well as supporting faculty and student online learning issues.
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Responsibilities
Installs and troubleshoots computing equipment for end users
Loads and configures operating system and applications on new equipment
Coordinates warranty hardware problems with third-party vendors or manufacturers
Assists with hardware and software installation in support of campus wide network development, installation and maintenance activities
Updates supported hardware and software as directed
Keeps /managers informed of product problems and customer situations
Develops and maintains an ongoing documentation effort, including documentations for procedures and processes
Repairs computing equipment as required, including replacement of major hardware components
Assists in installing new, and converted from previous, system software making sure there are adequate controls for backup and recovery
Maintains documentation of all service calls
Log and journal all incoming calls and help requests
Provides first level support for podium setups, phone problems and network connection issues
Supports faculty and student Online Learning and E-mail issues
Maintains Lab wire management and equipment functionality
Assists in training college staff on installed hardware and software
Keeps informed concerning materials, equipment, and instrumentation needed to improve computing hardware and software repair and maintenance
First level support for all issues received at the Help Desk
Maintains college computer related equipment inventory
Performs other related duties as assigned
Qualification
Required
High school diploma or GED
1-3 years' experience working in an end-user computing environment
Experience with PC, Apple and/or mobility devices
Knowledge of operating system concepts and operation
Familiarity with programs, languages, and supported software packages
Above average communication skills
Knowledge of personal computing hardware components
Demonstrated analytical ability to logically approach problem solving
Preferred
Associate's degree
Benefits
Paid Time Off
Tuition Discounts For Benefit Eligible Employees
Insurance Options
Retirement Benefits
Health
Dental
Tuition reimbursement
MVCC Tuition waiver
SURS Retirement plan
Vacation Days
Holidays
Sick Leave
Personal days
Bereavement days
Tax-sheltered annuity plans
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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