REQ Solutions · 1 day ago
Information Technology Support Specialist
Bensenville, IL
Contract
Onsite
Entry Level
$25/hr - $29/hr
2+ years expREQ Solutions is seeking an Onsite IT Support Associate responsible for managing the technical support needs of the site. This role involves overseeing new hire onboarding, maintaining onsite printers, and addressing all technical issues on the premises, acting as the primary point of contact for IT.
Outsourcing/Offshoring
Responsibilities
Key responsibilities include issuing laptops, replacing hardware, and performing software updates. Support is provided through an internal ticketing system, where ticket volumes can range from 10 to over 60 per day
The contractor will manage tickets and cases via chat, rather than through a call center environment, though in-person assistance is also required, as this is an onsite role in a full office environment
Support is provided to USF internal employees both on-site and remotely, with remote assistance handled via chat. While ticket volumes can be as high as 80 interactions on particularly busy days, there are also quieter days with as few as 10
Training will be provided through a 3–4-week program, where the contractor will shadow teammates and be guided through all necessary processes
USF will supply all required equipment
Qualification
Required
2+ Years of IT Experience: Proficiency with hardware management, including building systems, providing training, and assembling laptops
Relevant certifications are a plus
Familiarity with networking concepts is also required
Basic troubleshooting experience with printers is also necessary
2+ Years of Customer Service Experience: Strong customer service skills, including professional phone etiquette and the ability to interact effectively with internal staff
Networking Experience: Understanding of network infrastructure, with the ability to troubleshoot network-related issues and a solid grasp of networking concepts
Windows Experience: A strong working knowledge of Windows operating systems is required
Experience Flexibility: While candidates should have at least 2 years of relevant experience in total, a diverse background in IT and customer service is acceptable
Preferred
While a degree is not mandatory, it is considered an advantage
Company
REQ Solutions
Experience the Power of Strategic Offshore Partnership with REQ Solutions' RPO expertise..
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase