Shields Health Solutions · 6 hours ago
Centralized Liaison - NY
United States
Full-time
Remote
Entry, Mid Level
$64K/yr - $70K/yr
2+ years expShields Health Solutions is a company focused on providing integrated off-site support to patients, pharmacists, and providers. The Centralized Liaison role involves delivering medication adherence support and managing patient care through various tools and applications while ensuring quality service and operational efficiency.
BiopharmaHealth CareMedicalPharmaceutical
Responsibilities
Provide “legendary” care to hospital patients by providing a full suite of custom medication management services
An off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support
Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care
Handle all medication needs of patients
Grow the specialty pharmacies patient population by strictly adhering to Shields’ programs and processes with enthusiasm and purpose
Resolve insurance related issues, complete benefit investigations, including prior authorizations (PAs) as an agent of the provider
Review the patients need for financial assistance and secure financial assistance when needed and available
Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required
Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups, refill prescription
Secure prescription renewals
Communicate directly with patients to assist them in the awareness of their medications
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids
Answer, resolve and triage inbound inquiries
Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up
Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
Actively participate in process improvement initiatives
Protect organization's value by keeping information confidential
Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
Other duties as assigned
Qualification
Required
Strong interpersonal communication skills
Exceptional phone skills
Comfortable with proactively engaging patients telephonically
Comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically
Highly proficient in Microsoft Office particularly Excel and Word
Able to quickly learn other programs
Adapt to Shields' unique model/tools and able to extract relevant information
Strong organizational skills
Organized
High-integrity
High accountability
Attention to detail
Dependable
Quality focus
Empathetic
Good listener/communicator
Collaborative
Consistently arrives to work on-time with minimal unscheduled time off
Ability to sit and/or stand with focus at a workstation for a long period of time
Discretion and confidentiality essential as position deals with highly sensitive and private data
Education: High School Diploma or GED required
Required 2-3 years experience as a Pharmacy Technician
State registered as a pharmacy technician
Preferred
Nationally certified as a CPhT or equivalent
3-5 years' experience as a Pharmacy Technician
Experience and knowledge in working in one or more of the following disease states: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology
Company
Shields Health Solutions
Shields Health Solutions is a specialty pharmacy accelerator that partners with hospitals to develop and manage specialty pharmacy programs.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$3.5BKey Investors
Evernorth
2025-09-02Corporate Round· $3.5B
2025-09-02Acquired
Leadership Team
Ryan Cassidy
Chief Financial Officer
Daniel Ramey
Chief Operating Officer
Recent News
2025-10-03
Company data provided by crunchbase