Delivery Operations Lead jobs in United States
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Cynch AI · 6 hours ago

Delivery Operations Lead

positionCupertino, California, United States
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Cynch AI is seeking a Delivery Operations Lead (Documents & Data) to scale the operational engine behind their document-driven workflows. This senior role involves leading teams and improving processes to ensure accurate and timely delivery of document processing and validation.

Financial ServicesFinTechGenerative AI

Responsibilities

Lead and manage a team of 5–10+ operations professionals across document processing, categorization, extraction, and validation workflows
Build, document, and continuously improve operational systems and SOPs to support rapid growth and increasing complexity
Scale teams and workflows from early-stage foundations (0 1) to repeatable, high-volume execution
Own operational performance across quality, throughput, timeliness, and cost; define and track KPIs to drive improvement
Partner closely with Engineering, Product, Tax, and Operations teams to ensure timely, accurate, and scalable document and data delivery
Operationalize new tooling, automation, and models by designing effective human-in-the-loop workflows and feedback mechanisms
Coach, develop, and motivate team members doing detailed, accuracy-critical work
Create a culture of clarity, accountability, and continuous improvement

Qualification

People managementOperational systemsKPI measurementStartup experienceTeam motivationData-driven decision-makingProcess improvement

Required

5–10+ years of people management experience, including managing teams of 5–10+ individuals
Proven ability to motivate, develop, and retain high-performing teams
3+ years operating in a startup environment, with comfort navigating ambiguity and change
Strong experience building and scaling operational systems and workflows
Demonstrated track record of defining, measuring, and improving operational KPIs
Data-driven decision-maker with strong operational judgment
Comfortable working onsite in our Cupertino office

Company

Cynch AI

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Cynch AI is a fintech company that offers reasoning, machine learning, and generative AI to help people make financial decisions.
dateFounded in 2022
location
San Francisco, California, USA
people-size11-50 employees
web-link
https://www.cynch.ai/

Funding

Current Stage
Early Stage
Total Funding
$33.98M
Key Investors
True Global Ventures (TGV)
2025-12-10Series Unknown· $9M
2024-11-01Series Unknown· $18.75M
2023-03-13Series Unknown· $6.23M

Recent News

Pulse 2.0
Cynch AI: $9 Million Raised To Accelerate Acquisition-Led Expansion
2025-12-16
Morningstar.com
True Global Ventures Leads US$9 Million Equity Investment in Cynch AI to Accelerate AI-Native Acquisition-Led Growth
2025-12-10
Medium
Clear Ventures 2024 Year-in-Review
2024-12-16
Company data provided by crunchbase