Touch4IT · 4 hours ago
Technical Support
Chicago, IL
Contract
Onsite
Mid Level
3+ years expTouch4IT is seeking a highly responsible and logically minded Technical Support & Systems Administrator to join their Operations/IT team. This role involves providing Tier 1 & Tier 2 technical support for internal users, managing critical systems, and ensuring reliability across devices and networks.
Artificial Intelligence (AI)Augmented RealityBusiness IntelligenceEnterprise Resource Planning (ERP)Enterprise SoftwareProduct DesignSaaSSoftware EngineeringUX DesignVirtual Reality
No H1B
Hiring Manager
Dominika Vassová
Responsibilities
Provide Tier 1 & Tier 2 technical support for internal users of the BigHeart platform
Configure and maintain LAN, Wi-Fi, VPN, and network devices
Manage and support Google Workspace (users, permissions, devices, policies)
Support security planning, management, and administration: access reviews, monitoring
Participate in system upgrades, automations, and other special IT projects
Troubleshoot issues using structured, logical thinking, ensuring timely resolutions
Take ownership of assigned tasks with strong accountability
Create user acceptance testing and documentation
Definition and document user requirements
Work on trouble ticketing documentation and management
Qualification
Required
3+ years in IT support or system administration
Experience managing Google Workspace environments
Understanding of networking (TCP/IP, DNS, DHCP, VPN)
Familiarity with Windows/macOS and device management tools
Knowledge of security tools, MFA, and endpoint protection
Excellent communication, high responsibility, and solid analytical skills
Must be authorized to work in the United States and available during US business hours
Preferred
CompTIA A+, Network+, Security+
Cloud platform experience (AWS, Azure, GCP)
Scripting (PowerShell, Bash, Python)
Experience supporting distributed or remote-first teams
Company
Touch4IT
We are a one-stop shop specializing in the design and development of digital products.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase