Ceresti Health · 3 weeks ago
Enrollment Specialist/Inside Sales Representative
United States
Full-time
Remote
New Grad, Entry LevelCeresti Health is seeking motivated and compassionate Enrollment Specialists to serve as the first point of connection for family caregivers eligible for Ceresti’s Caregiver Support Program. This role blends outbound caregiver engagement, program education, and enrollment coordination to help families access critical support during some of the most challenging moments of their caregiving journey.
ConsultingElder CareHealth Care
Responsibilities
Initiate outbound calls to eligible family caregivers to introduce Ceresti’s Caregiver Support Program
Conduct thoughtful, respectful conversations that assess caregiver needs and readiness
Clearly explain the program’s purpose, benefits, and expectations in caregiver-friendly language
Balance empathy with confidence to guide caregivers toward informed enrollment decisions
Secure caregiver agreement to enroll and guide them through next steps
Accurately document all interactions, outcomes, and notes in Ceresti’s CRM and enrollment systems
Manage assigned leads and follow-up queues to ensure timely outreach and resolution
Coordinate handoffs to coaches, operations, or support teams as needed
Maintain compliance with HIPAA and internal privacy standards
Participate in team huddles, training sessions, and performance reviews
Share insights from caregiver conversations to improve scripts, workflows, and enrollment strategies
Support continuous improvement initiatives related to caregiver experience and enrollment efficiency
Qualification
Required
Fluency in English
Eligibility to work in the U.S
Ability to work independently in a fully remote environment
Comfort conducting frequent phone-based conversations
Strong attention to detail and documentation accuracy
Preferred
Experience in enrollment, inside sales, outreach, or customer engagement roles
Familiarity with caregiving, healthcare, or dementia-related challenges (professional or personal)
Experience using CRM systems to log calls, notes, and outcomes
Ability to adapt messaging based on caregiver emotional state and readiness
Experience working in HIPAA-compliant or regulated environments
Comfort learning and navigating new technology platforms (Mac/iOS preferred)
Benefits
Health, dental, and vision insurance
Paid time off (PTO)
Fully remote work environment
Mission-driven, collaborative team culture
Ongoing training and professional development
Opportunity to grow into senior enrollment, training, or operational roles
Company
Ceresti Health
Ceresti offers an education, coaching, and support program that makes it easier to navigate the challenges of being a family caregiver.
Founded in 2013
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$28.24M2025-08-13Series Unknown· $11.73M
2025-02-21Series Unknown· $11.11M
2025-02-21Debt Financing
Leadership Team
Dirk Soenksen
Co-Founder and Chief Executive Officer
Kevin Liang
Co-Founder
Recent News
2026-01-07
Google Patent
2025-02-11
Company data provided by crunchbase