Slide · 1 day ago
Contact Center Supervisor
Tampa
Full-time
Onsite
Mid Level
3+ years expSlide Insurance is a company driven by fun, innovation, and technology. They are seeking a Contact Center Supervisor to monitor team performance, manage productivity, and support employees in a high-volume contact center environment.
Artificial Intelligence (AI)Financial ServicesInsuranceInsurTechProperty Insurance
Responsibilities
Monitor individual and team performance, providing ongoing feedback and coaching to drive continuously improve results
Manage representative preparedness, availability, and overall productivity
Support team with complex task assignments and escalated issues
Collaborate with Leadership to identify and implement process improvement opportunities
Oversee schedules and timesheets, ensuring schedule adherence and accurate time reporting
Track calls, monitor abandonment rates, and ensure representative accountability
Ensure compliance and accuracy of data entry and policy structure
Regularly review Interaction Analytics data to identify process breakdowns and operational efficiency opportunities in Representative calls and address as needed
Report on team performance, key metrics, and outcomes
Oversee onboarding, training, and development of new and existing employees
Foster a work environment that promotes ethical behavior, accountability, and alignment with Slide’s core values and policies
Perform other duties, as assigned
Qualification
Required
High School diploma required
Minimum 3 years of team lead or supervisory experience in a high-volume contact center, or minimum 1 year of experience as a Slide Contact Center Team Leader
Minimum 2 years of experience with homeowner claim reporting
Minimum 1 year experience Five9, Power BI & Guidewire required
Strong ability to lead, motivate, and support a team of policy services representatives
Demonstrated adaptability and flexibility in responding to changing requirements and or unexpected challenges
Proven success in fast-paced, dynamic work environments
Exceptional organizational and time management skills, with the ability to plan and prioritize effectively
Excellent interpersonal skills and the ability to collaborate professionally across departments
Proficient in Microsoft 365 applications, including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook
Strong mathematical and analytical skills
Desire to live Slide's Core Values
Benefits
Comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional
Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!
Company
Slide
Slide is a technology-enabled insurance company that makes it easy for modern consumers to choose the right coverage for their unique needs and budgets.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$770MKey Investors
Regions Bank
2025-06-18IPO
2025-05-14Debt Financing· $250M
2024-06-27Debt Financing· $175M
Leadership Team
Bruce Lucas
Founder, CEO
Recent News
2025-11-07
Slide Insurance Holdings, Inc.
2025-10-17
Company data provided by crunchbase