JPMorganChase · 8 hours ago
Senior User Experience Operations Associate
New York, NY
Full-time
Onsite
Mid, Senior Level
$104K/yr - $145K/yr
3+ years expJPMorganChase is a leading financial services firm dedicated to helping customers achieve their financial goals. The Senior User Experience Operations Associate will manage vendor relationships, streamline research operations, and support the onboarding of new tools to enhance the user experience and drive impactful research.
Asset ManagementBankingFinancial Services
Responsibilities
Manage and optimize vendor relationships and research tools to support UX research and design teams
Oversee operational systems, access management, and process improvements for research initiatives
Collaborate with cross-functional partners, including Tech, Legal, and Policy, to resolve issues and drive projects forward
Serve as the go-to resource for knowledge sharing on research tools and vendor information
Organize and deliver high-quality presentations, reports, and dashboards for stakeholders
Support audit, regulatory, and compliance deliverables related to research operations
Coordinate team activities, documentation, and internal communications to foster collaboration
Qualification
Required
3+ years of experience in UX Research Operations, Business Management, or a related field
Proven experience in vendor management and process/project management
Strong understanding of UX research tools, methodologies, and best practices
Excellent communication, organization, and stakeholder management skills
Advanced proficiency in MS Office (Excel, PowerPoint) and collaboration platforms
Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
Bachelor's degree in a relevant field or equivalent experience
Preferred
Experience supporting or managing user experience research teams
Familiarity with onboarding and integrating new research tools and vendors
Track record of driving process improvements in a research or design environment
Experience with audit, compliance, or risk management in research operations
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
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