Myriad360 · 7 hours ago
Director, Field Services Delivery (Remote)
United States
Full-time
Remote
Director/Executive
$160K/yr - $180K/yr
10+ years expMyriad360 is seeking a Director of Field Services to lead day-to-day operations and scale service delivery capabilities. The role involves implementing processes, tools, and standards to ensure exceptional execution across field services engagements and developing talent within the team.
Cloud ComputingConsultingCyber SecurityInfrastructureSecurityVoIP
Responsibilities
Execute and support the Field Services strategy in alignment with Myriad360’s business objectives and growth plans
Implement scalable service delivery models, processes, and best practices to improve efficiency, consistency, and quality
Evaluate and deploy tools, systems, and methodologies that enhance field operations and reporting
Manage and enforce compliance to standards and methodologies
Lead, mentor, and develop Field Services managers and team members, fostering a culture of accountability, collaboration, and continuous improvement
Identify skills gaps and partner with leadership to design and implement targeted training and development plans
Support recruiting, onboarding, and retention efforts to ensure the team is equipped for current and future demands
Standardize workflows and operational procedures to improve service delivery and client outcomes
Serve as senior escalation point and SME for field service operations and projects
Develop, monitor, and report on KPIs related to team performance, utilization, quality, and customer satisfaction
Ensure compliance with safety, legal, regulatory, and company standards
Partner with leadership on pricing inputs, margin management, forecasting, and operational budgeting
Serve as a senior point of contact for clients, ensuring alignment between service delivery and client expectations
Lead issue resolution and escalations, maintaining strong client relationships and trust
Proactively identify opportunities to improve service delivery and client value
Complete ongoing security awareness training and comply with company policies to the requirements section
Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
Manage, track and report on division and project budgets and financials
Manage Profit and Loss reports
Other duties as assigned
Qualification
Required
Bachelor's degree, (or equivalent experience) in Engineering, Operations Management, or a related field preferred
10+ years of progressive experience in field services, service delivery, or operations within a technology or services-driven organization
5+ years of people leadership experience, including managing managers or senior technical professionals
RCDD or DCDC certification desired
Strong expertise in IT infrastructure, network solutions, and/or field engineering services
Deep understanding of copper and optical cabling methods and standards
Proven experience with data center buildouts and large-scale field deployments
Demonstrated ability to lead teams, implement operational improvements, and drive performance through metrics
Strong communication, stakeholder management, and client-facing skills
Experience supporting budgeting, forecasting, and margin optimization initiatives
Ability to collaborate cross-functionally with Sales, Engineering, PMO, and Operations teams
Willingness to travel up to 30–40% as needed
Preferred
MBA or Master's degree
Certifications such as PMP, ITIL, Lean Six Sigma, and/or CDCDP
Experience supporting enterprise clients in cloud computing, telecommunications, or managed services environments
Experience with Nvidia sales or related partner ecosystems
Established industry network and experience contributing to talent recruitment efforts
Benefits
Unlimited Paid Time Off (PTO)
Incentive compensation plans for all employees
Zero-cost employer-covered health insurance
Company-funded 401k contributions
Annual BYOD (Bring Your Own Device) reimbursement up to $500
Paid Parental Leave
Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
Company
Myriad360
Cybersecurity - Cloud - AI - Data Center Modernization
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Fisher
Founder & Chief Culture Officer
Samara Halterman
Chief Marketing Officer
Recent News
Help Net Security
2026-01-15
2025-10-30
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