The Hershey Company · 4 hours ago
Specialist Training & Development
United States
Full-time
Remote
Entry Level
1+ years expThe Hershey Company is building a retail learning & development team to enhance their retail skilling strategy. The Specialist Training & Development will be responsible for creating digital training assets, supporting change management, and implementing learning programs to improve employee experience.
ConfectioneryFood and BeverageManufacturingService IndustrySnack Food
Responsibilities
Develop Educational Materials through Instructional Design and Development. Engages with project sponsor/stakeholders to ensure proper development of learning solutions to answer business needs, including conducting necessary research to support development process
Works collaboratively with instructional designers, subject matter experts (SMEs) and team members to derive training content
Works with other Hershey learning professionals to leverage current technology and anticipate industry trends & online best practices
Develops and implements design documentation for learning projects using the best modality for the adult learners, including e-learning, blended, instructor led training, and performance support materials
Project manages the development of assigned learning projects
Supports the creation and maintenance of the Retail upskilling programs
Supports the OCM training of capabilities advancements (ex, THRIVE and Image Recognition)
Creates, publishes, tests and troubleshoots, and maintains e-learning and simulations (including advanced actions/quizzing) for web-based delivery
Produces and maintains training support materials including workbooks, job aids, quick reference guides and online help using department tools, templates and standards
Program Manager for individual, multi-week/month, and cohort-based learning programs. Lead the scheduling of learners into courses and learning programs
Develop and deploy after-learning assessments, track responses, and report data
Serve as communication support between learners, product owners and facilitators, including Retail Bulletin
Coordinate and serve as technical producer for virtual classroom facilitation, in-person classroom facilitation, and hybrid facilitation classrooms
Monitor vendor scope of work (SOW) and deliverables for proper accounting and reconciliation of goods and services
Work with vendors to vet viability of and implementation of external learning programs as it relates to Hershey Company standards
Coordinate production and translation of training materials and assists with associated deployment/rollout activities
Expert tracking and monitoring of cohort attendees to multi-month learning programs
Key administrator and coordinator of Learning Management System & Instructional Design Tools Maintain and administer items in learning management system
Maintain skills and delivery with various Learning Development software
Maintenance and support of LMS content including aiding other LMS administrators with course assignments and completions
Creation of learning programs and online course evaluations
Assignment profile creation
Update the Retail SharePoint sites and other retail specific channels
Create direct links to learning assets in the LMS
Upload e-learning
Troubleshoot LMS issues and test solutions
Create LMS reports
Create process and maintain external learning repository for non-employee affiliates (such as our international distributors); work with our IT infrastructure to deliver safety and quality courses without compromising the overall security of the LMS
Qualification
Required
Bachelor's degree in Instructional Development, Communications, Graphic Design or related fields, or equivalent 1-3 years of work experience in related field
1-3 years of instructional design (willing to consider internships within years of experience)
Articulate Storyline or Adobe Captivate
Audacity or similar audio recording application
Adobe Creative Suite (Photoshop, InDesign, Illustrator, Fireworks, Dreamweaver)
Adobe Acrobat (PDF)
Vyond
Proficiency with MS Office 365 Suite including Outlook, Teams, SharePoint, Word, PowerPoint, and Excel
Portfolio review of training content required
Ability to use technology to create compelling and communicative graphics & content
Ability to manage multiple projects and client interactions concurrently (project management and time management skills)
Engages with project sponsor/stakeholders to ensure proper development of learning solutions to answer business needs, including conducting necessary research to support development process
Develops and implements design documentation for learning projects using the best modality for the adult learners, including e-learning, blended, instructor led training, and performance support materials
Creates, publishes, tests and troubleshoots, and maintains e-learning and simulations (including advanced actions/quizzing) for web-based delivery
Produces and maintains training support materials including workbooks, job aids, quick reference guides and online help using department tools, templates and standards
Work with vendors to vet viability of and implementation of external learning programs as it relates to Hershey Company's standards
Coordinates production and translation of training materials and assists with associated deployment/rollout activities
Ability to work in a team environment, but also work independently in a proactive, self-directed fashion when needed
Ability to clearly articulate problems / issues and proactively research resolution options before escalating to project lead or manager for assistance
Ability to protect and manage confidential data
Strong analytical & creative problem-solving skills
Stays current with latest industry trends, tools, and best practices, bringing forth new ideas and challenging status quo
Excellent verbal and written communication skills, technical writing skills a plus
Attention to detail and strong work ethic
Preferred
Proficiency in learning development software such as: SuccessFactors experience strongly desired, specifically the Learning Management module
Experience with Learning Management System administration - SuccessFactors preferred
Experience with WebEx Virtual, Adobe Virtual, or other live virtual classroom tools
Executive presence and poise, composure under pressure, and collaborative working style
Ability to influence stakeholders
Voice over or audio recording experience
Company
The Hershey Company
The Hershey Company is headquartered in Hershey, Pa., and is an industry-leading snacks company with a purpose to make more moments of goodness through its iconic brands.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.62B2025-10-21Post Ipo Debt· $1.88B
2025-02-19Post Ipo Debt· $2B
2023-05-01Post Ipo Debt· $750M
Leadership Team
Kirk Tanner
Chief Executive Officer
Deepak Bhatia
Chief Technology Officer
Recent News
2026-01-22
2026-01-07
Company data provided by crunchbase