Norwegian Cruise Line Holdings Ltd. · 6 hours ago
Air Resolution Specialist
Miami, FL
Full-time
Onsite
Entry, Mid Level
2+ years expNorwegian Cruise Line Holdings Ltd. is seeking an Air Resolution Specialist responsible for supporting Revenue Air processes by reviewing and resolving escalations, service failures, and errors prior to travel. The role involves managing escalations, maintaining tracking systems, and ensuring compliance with air promotion terms and conditions.
TourismTransportationTravel
Responsibilities
Manage Revenue Management Air escalations inbox and maintain a turnaround time of 24-48 business hours
Each escalation must be reviewed and acted upon, determining the best approach for each individual resolution
Maintain a tracking system for errors and failures. These should be documented in such a way that they can be tracked and provide insight on the nature of requests/errors
Maintain a current understanding of other departments operating policies and procedures to make accurate decisions and deliver appropriate problem resolution
Work with the leadership team and come up with recommendations on ways to reduce errors
Identify air trends, cost patterns, and key performance metrics to assist with decision making
Monitor and update the 'Travel With' guarantee program to ensure all reservations are within compliance of terms and conditions
Adjust reservations by waiving penalties, adjusting, and rebooking flight itineraries as needed
Assist with creating and actioning quality assurance reports
Assist with air ticketing and re-shopping as needed
Perform other job-related functions as assigned
Qualification
Required
High school diploma or equivalent required
Minimum 2 years' experience in customer service handling escalations, preferably at a cruise line, travel agency, or airline
GDS system experience required (Amadeus and/or Sabre experience preferred)
Working and process knowledge of GDS systems, preferably Amadeus and/or Sabre, and related air ticketing functionality
Familiarity with airline contract terms and conditions
Proficient knowledge in flight patterns, geographical routing, general ticketing standards, major gateways, and hubs
Must possess excellent decision-making skills and be able to interpret quality assurance standards and procedures
Intermediate level knowledge of Microsoft Office Suite
Strong attention to detail in order to identify and correct discrepancies
Strong interpersonal skills to work effectively with team members
Ability to work in a team environment
Strong prioritization skills
Ability to multi-task and work in a fast-paced environment
Must be available to work weekends, holidays, and flexible shifts as needed
Preferred
Associates Degree preferred; or any equivalent combination of relevant education and work experience
GDS system experience preferred (Amadeus and/or Sabre experience preferred)
Company
Norwegian Cruise Line Holdings Ltd.
Norwegian Cruise Line Holdings Ltd.
10001+ employees
H1B Sponsorship
Norwegian Cruise Line Holdings Ltd. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (3)
2023 (6)
2022 (7)
2021 (9)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$9.26BKey Investors
L CattertonApollo
2025-09-09Post Ipo Equity· $81.29M
2025-09-08Post Ipo Debt· $1.3B
2025-06-26Post Ipo Debt· $786M
Leadership Team
Harry Sommer
President and CEO
Patrik Dahlgren
Executive Vice President Vessel Operations
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-20
The Orlando Sentinel
2026-01-17
Company data provided by crunchbase