First American Financial Group, Inc. · 18 hours ago
Title Operations Supervisor
United States
Full-time
Remote
Mid, Senior Level
3+ years expFirst American Financial Corporation is a company that values its people and has earned numerous accolades for its inclusive culture. The Title Operations Supervisor role involves supervising daily operations within the title department, ensuring compliance with policies, and enhancing operational efficiency while providing high-quality service to customers.
Customer ServiceFinancial ServicesLending
Responsibilities
Supervise the day-to-day operational activities of employees who have responsibility for daily tasks in a customarily recognized department or functional area of the organization
Assist with all personnel management, ensure appropriate wage and work hour laws are followed
Prepare related reports and audit and monitor current procedures and processes and improve operational efficiency
Ensure proper training of staff and provide ongoing coaching, while adhering to the established department practices and drive efforts for organizational flexibility through cross-training objectives
Write and conduct employee performance reviews and provide ongoing performance feedback and goal setting. Advocate for employees and communicate compensation changes
Participate in the interviewing process and make hiring recommendations
Act as liaison with global teams through production monitoring and measuring performance against metrics. Ensure global production percentage is continuously increased and consistent with capabilities and training
Drive problem solving activities and implement processes and metrics to ensure the operations meet goals and expectations (e.g. customer service, quality, turnaround time, cost)
Partner closely with stakeholders and customers to understand and support their needs and successfully implement solutions, ensuring a positive and efficient outcome
Provide regular status updates and reports to Manager
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
3-5 years of directly related experience
2+ years demonstrated experience in a lead or supervisory role
Successful track record of executing day-to-day operational responsibilities, along with participating in, developing and completing projects in area of expertise
Able to implement and enforce processes to ensure compliance and quality
Emerging leadership skills
Provides others with reliable information and uses good listening and communication skills
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American Financial Group, Inc.
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2-10 employees
Funding
Current Stage
Early StageRecent News
Orange County Business Journal
2025-04-18
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