IDR, Inc. · 10 hours ago
IT Support Specialist
Atlanta, GA
Full-time
Onsite
Mid Level
3+ years expIDR, Inc. is seeking an IT Support Specialist to join one of their top clients in the legal sector. The role involves providing technical assistance to attorneys and staff, focusing on applications and end-user device management.
Information TechnologyRoboticsSoftware
Responsibilities
Serve as the first point of contact for incoming IT requests and manage ticket triage effectively
Support end user computing needs, including troubleshooting and resolving hardware and software issues
Assist in deploying, configuring, and maintaining standard desktop and laptop images
Collaborate with IT teams and end users to deliver secure, reliable end-user device solutions
Support user training and documentation to ensure responsible use of technology
Qualification
Required
High school diploma with at least 3 years' experience in a help desk, support, legal assistant or similar role
At least three years of recent relevant experience in IT desktop support
Strong knowledge of Microsoft Office 365 and enterprise software deployment
Hands-on experience with ticketing systems and end-user device management
Preferred
Experience supporting users in a legal environment preferred
Benefits
Full Benefits; Medical, Vision, Dental, and more!
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
Company
IDR, Inc.
IDR, Inc.
501-1000 employees
H1B Sponsorship
IDR, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Ashley Holahan
President and CEO
Recent News
2025-11-19
SeekingAlpha
2023-11-24
Company data provided by crunchbase