CHN Housing Partners · 8 hours ago
Program Support DHN
Detroit, MI
Full-time
Hybrid
Entry Level
$46K/yr - $48K/yr
2+ years expCHN Housing Partners is a growing non-profit organization based in Cleveland, Ohio, dedicated to addressing housing challenges for low-income individuals and underserved communities. The Program Support DHN role aims to ensure the success of the Detroit Housing Network by supporting various programs and initiatives, requiring strong relationship management skills and the ability to work both independently and collaboratively.
CommunitiesLendingReal Estate
Hiring Manager
Sarah Hinton
Responsibilities
Supporting the DHN Network
Interface with the DHN team at CHN daily, and service providers and customers as needed
Help develop a strong sense of teamwork across the DHN Network as partners increasingly share clients and collaborate on housing initiatives
Support the Partner Success Coordinator with DHN meeting and events, ensuring smooth logistics and participation
Direct collaboration with the DHN Customer Experience Coordinator to respond timely to client communications to the DHN email and texting accounts, ensuring smooth communication and issue resolution
Maintain company and customer confidentiality
Assist the Trainer to provide training sessions for service delivery partners as needed
Represent the DHN at community events and other opportunities to engage with residents – evening and weekend availability required on an as-needed basis
Review data within the DHN Salesforce system to ensure service delivery standards are being met across the network
Collaborate with the DHN Team to identify opportunities for system and process improvements, address training needs, and continuously enhance the DHN network to best support Detroiters
Foster positive collaboration with clients and colleagues, building trust as an essential quality for success
Contribute to ongoing network improvement efforts by relaying feedback from residents and partners regarding issues and opportunities that need attention
Other duties required to support the overall success of the DHN mission and program goals
Qualification
Required
Associate degree and/or 2+ years of related work experience
Minimum of 2 years' experience in customer service or a similar role
Proven ability to communicate effectively and build strong interpersonal relationships
Skilled in managing multiple tasks efficiently in a fast-paced, customer service environment
Strong decision-making skills with the ability to resolve issues independently
Proficient in Salesforce and Microsoft Office applications
Demonstrated experience working with and serving diverse populations
Expertise in delivering exceptional customer service
Strong process orientation with excellent analytical skills and attention to detail
High level of professionalism, work ethic, and commitment to producing high-quality results
Superior oral and written communication skills
Exceptional organizational and time-management skills with the ability to set priorities and meet deadlines
Strong organizational skills, conflict resolution, and decision-making abilities
Compassionate, kind, and empathetic demeanor
Preferred
Bilingual in Spanish, Arabic, Bengali or other language
HUD Certified Housing Counselor
Benefits
HSA and PPO Medical Plans (including dental and vision options)
Vacation
Personal and Sick Leave
Paid Maternity/Paternity/Adoption Leave
Paid Company Holidays
Life Insurance
401K Plan
Tuition Reimbursement
And more.
Company
CHN Housing Partners
CHN Housing Partners is a housing developer and housing services provider.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.85MKey Investors
Union Home Mortgage FoundationCommunity Development Financial Institutions FundKeyBank Foundation
2024-12-31Grant· $0.01M
2024-10-23Grant· $0.34M
2024-01-02Grant
Leadership Team
Kevin Nowak
President & CEO
John Miller
Chief Implementation Officer
Recent News
2025-02-06
Pittsburgh Business Times
2024-12-11
Company data provided by crunchbase