Ritchie Bros. · 2 hours ago
Field Quality Assurance Specialist
10100 Windisch Rd, West Chester, OH, 45069, US
Full-time
Onsite
Mid Level
$42K/yr - $46K/yr
3+ years expRitchie Bros. is a trusted global marketplace for insights and services related to commercial assets and vehicles. They are seeking a Field Quality Assurance Specialist to ensure quality standards are met with service level agreements and to inspect vehicles for quality assurance, ensuring provider assets are protected.
AuctionsConstructionE-CommerceTransportation
Responsibilities
Image quality review, identify trends and areas for improvement and provide input to manager(s) to enhance training or create action plans to address issue(s) with branch
Maintain a solid understanding of provider expectation, quality methodology; meet/exceed Provider/State Farm Service Level Agreement (SLA) timelines
Accurate check in attributes, including personal item removal
Make sure the drop zone area is clean and presentable
Responsible for full Inventory asset protection and missing part compliance
Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and/or participating in drive-through auctions. Apply appropriate use of security, maintenance, and safety procedures to protect Company and customer assets
Remain alert to potential hazards associated with heavy equipment and other vehicles operated in assigned work area
General mechanical knowledge of makes and models of vehicles required
Perform other duties as assigned
Qualification
Required
Ensures quality standards are met with Insurance provider (State Farm etc.) Service Level Agreements (SLA's)
Responsible for warranting check-in details are correct and completed timely; image quality is to standards; physically inspect the vehicle for wash quality and that all personal documents have been removed and placed in the agreed location
Focus on all provider 'Quality Assurance' is executed to prevent extra work though SMRT reporting from Insurance provider (State Farm etc.) and guarantees maintaining exceptional confidence of the customer/provider
Confirms that the provider vehicles are ready for sale and that all inventory is checked on regular/cyclical basis for quality assurance to protect the provider assets
Image quality review, identify trends and areas for improvement and provide input to manager(s) to enhance training or create action plans to address issue(s) with branch
Maintain a solid understanding of provider expectation, quality methodology; meet/exceed Provider/State Farm Service Level Agreement (SLA) timelines
Accurate check in attributes, including personal item removal
Make sure the drop zone area is clean and presentable
Responsible for full Inventory asset protection and missing part compliance
Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and/or participating in drive-through auctions
Apply appropriate use of security, maintenance, and safety procedures to protect Company and customer assets
Remain alert to potential hazards associated with heavy equipment and other vehicles operated in assigned work area
General mechanical knowledge of makes and models of vehicles required
3-4 Years relevant experience in, insurance industry or on the job experience
Typical Field and yard environment
Benefits
Medical, dental, vision, and basic life insurances
401k plan and RB Global will match 100% for the first 4% contributed
15 days of PTO each year
Company
Ritchie Bros.
Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets.
1001-5000 employees
H1B Sponsorship
Ritchie Bros. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (5)
2022 (1)
2021 (3)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$500MKey Investors
Starboard Value
2023-01-23Post Ipo Equity· $500M
1998-03-10IPO
Leadership Team
Baron Concors
Chief Product and Technology Officer
Gloria Eghan-Pokoo
Talent Acquisition Business Partner
Recent News
Digital Commerce 360
2025-09-16
2025-07-16
2025-07-15
Company data provided by crunchbase