macOS Customer Support Engineer - SBG jobs in United States
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DSS, Inc. · 1 day ago

macOS Customer Support Engineer - SBG

positionSBG - Arlington, VA - Arlington , VA 22201
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

SBG Technology Solutions, Inc. (SBG), a DSS, Inc. company, offers IT Governance, Systems Engineering, Enterprise Modernization, Artificial Intelligence, and Cyber Security innovation to federal and commercial clients nationwide. SBG is hiring a macOS Engineer to support the Cybersecurity and Infrastructure Security Agency (CISA) Enterprise Engineering and Operations Support Services contract, directly supporting federal employees who play critical roles in securing the nation’s infrastructure.

Enterprise SoftwareInformation ServicesInformation TechnologySoftwareTraining
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Comp. & BenefitsbadNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Serve as the primary customer-facing interface for macOS-related incidents and service requests
Triage and resolve tickets escalated from the help desk involving macOS endpoints, JAMF, or mobility services
Assist with imaging, patching, application deployment, and account management for macOS devices
Collaborate with Tier 3/4 engineers to escalate complex issues and implement enterprise solutions
Write, bench test, and support Shell/Bash/Python scripting
Provide training and guidance to end users on macOS features, policies, and security best practices

Qualification

MacOS supportJAMFShell/Bash/Python scriptingTroubleshooting skillsCompTIA Security+Apple Certified Support ProfessionalApple Certified IT ProfessionalApple Device SupportCustomer serviceDatabase managementFederal IT supportCommunication skills

Required

3+ years of experience supporting macOS systems in enterprise environments
Familiarity with JAMF preferred; other MDM platforms (AirWatch, Intune) acceptable
Strong troubleshooting skills for endpoint, application, and user issues
Excellent customer service and communication skills
BS Degree in Computer Science/Engineering or related discipline
Apple Certified Support Professional (ACSP)
Apple Certified IT Professional (ACITP)
Apple Device Support
CompTIA Security+
Eligible for DHS security clearance
Must be a US Citizen or Permanent Resident
Must be able to pass a Federal background check
Must be determined suitable for federal employment

Preferred

Database management expertise preferred
Shell/Bash/Python scripting skills preferred
Federal IT support experience preferred but not required

Company

DSS, Inc.

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Document Storage Systems, Inc.
dateFounded in 1994
location
North Palm Beach, Florida, USA
people-size501-1000 employees
web-link
http://www.dssinc.com/index.htm

Funding

Current Stage
Late Stage
Total Funding
$0.25M
Key Investors
Mission Daybreak
2022-09-19Grant· $0.25M

Leadership Team

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Rodney Neal
VP Sales Marketing & CRO
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Kelly Kavooras
Chief Marketing Officer
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Recent News

EIN Presswire
DSS Joins AVAHO 2025 in Phoenix at Booth #408
2025-09-12
EIN Presswire
DSS Health Cloud Achieves FedRAMP “In Process” Status
2025-09-10
EIN Presswire
DSS Awarded HICBA VIRR Contract by U.S. Department of Veterans Affairs
2025-06-12
Company data provided by crunchbase