Apply on Employer Site

DSS, Inc. · 1 day ago

macOS Customer Support Engineer - SBG

SBG - Arlington, VA - Arlington , VA 22201

Full-time

Onsite

Mid Level

3+ years exp

SBG Technology Solutions, Inc. (SBG), a DSS, Inc. company, offers IT Governance, Systems Engineering, Enterprise Modernization, Artificial Intelligence, and Cyber Security innovation to federal and commercial clients nationwide. SBG is hiring a macOS Engineer to support the Cybersecurity and Infrastructure Security Agency (CISA) Enterprise Engineering and Operations Support Services contract, directly supporting federal employees who play critical roles in securing the nation’s infrastructure.

Enterprise SoftwareInformation ServicesInformation TechnologySoftwareTraining

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary customer-facing interface for macOS-related incidents and service requests

Triage and resolve tickets escalated from the help desk involving macOS endpoints, JAMF, or mobility services

Assist with imaging, patching, application deployment, and account management for macOS devices

Collaborate with Tier 3/4 engineers to escalate complex issues and implement enterprise solutions

Write, bench test, and support Shell/Bash/Python scripting

Provide training and guidance to end users on macOS features, policies, and security best practices

Qualification

MacOS supportJAMFShell/Bash/Python scriptingTroubleshooting skillsCompTIA Security+Apple Certified Support ProfessionalApple Certified IT ProfessionalApple Device SupportCustomer serviceDatabase managementFederal IT supportCommunication skills

Required

3+ years of experience supporting macOS systems in enterprise environments

Familiarity with JAMF preferred; other MDM platforms (AirWatch, Intune) acceptable

Strong troubleshooting skills for endpoint, application, and user issues

Excellent customer service and communication skills

BS Degree in Computer Science/Engineering or related discipline

Apple Certified Support Professional (ACSP)

Apple Certified IT Professional (ACITP)

Apple Device Support

CompTIA Security+

Eligible for DHS security clearance

Must be a US Citizen or Permanent Resident

Must be able to pass a Federal background check

Must be determined suitable for federal employment

Preferred

Database management expertise preferred

Shell/Bash/Python scripting skills preferred

Federal IT support experience preferred but not required

Company

DSS, Inc.

Document Storage Systems, Inc.

Founded in 1994

North Palm Beach, Florida, USA

501-1000 employees

http://www.dssinc.com/index.htm

Funding

Current Stage

Late Stage

Total Funding

$0.25M

Key Investors

Mission Daybreak

2022-09-19Grant· $0.25M

Leadership Team

Rodney Neal

VP Sales Marketing & CRO

Kelly Kavooras

Chief Marketing Officer

Recent News

EIN Presswire

DSS Joins AVAHO 2025 in Phoenix at Booth #408

2025-09-12

EIN Presswire

DSS Health Cloud Achieves FedRAMP “In Process” Status

2025-09-10

EIN Presswire

DSS Awarded HICBA VIRR Contract by U.S. Department of Veterans Affairs

2025-06-12

Company data provided by crunchbase