Community College of Philadelphia · 7 hours ago
Student Facilitator, KEYS
Philadelphia, PA
Full-time
Onsite
Entry, Mid Level
$41K/yr - $50K/yr
2+ years expCommunity College of Philadelphia is a dynamic institution committed to diversity and student success. The Student Facilitator, KEYS will assist adult students receiving TANF and SNAP by providing case management and coordinating activities to promote academic success and job readiness.
E-LearningEducationHigher Education
Responsibilities
Establish initial contact with all new students referred to the program
Conduct outreach to County Assistance Offices and other community organizations to recruit and enroll new KEYS participants
Provide support for assigned students enrolled in certificate and/or associate degree programs (on Main Campus and at the College’s Regional Centers)
Maintain thorough working knowledge of necessary regulations pertaining to TANF and SNAP regulations in employment and training programs
Document and data enter student attendance, service plans and academic progress/status in compliance with BETP/DHS requirements and maintain electronic and manual files for assigned students
Maintain up-to-date database of pertinent student personal and academic information for review and reporting
Assure student compliance in meeting TANF and SNAP work participation requirements and complete required documentation
Conduct and facilitate orientations, regular and ongoing status meetings and enrichment workshops to enhance academic, career and professional development
Sustain on-going contact with assigned students and assist them in obtaining supportive services from the County Assistance Office and/or other community resource agencies
Monitor student academic progress, in consultation with the Project Director each semester, and refer to College resources such as tutoring and counseling as appropriate
Provide guidance to students on educational and career pathways related to academic major and high priority occupations to support program outcome guidelines
Coordinate and accompany students to program related off-campus activities
Collaborate with Job Developer and attend career fairs and other employment outreach activities as needed for the purposes of supporting students’ career readiness
Deliver quality customer services to both internal and external constituents in a professional, helpful and courteous manner
Maintains sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds
Perform other duties as assigned
Qualification
Required
Bachelor's degree in education, social work, human services or related field required. Any and all degrees must be from a recognized institutional accreditor
Two (2) years of experience working with disadvantaged populations, one (1) of which must be with TANF and SNAP clients for the purposes of employment and training required
Demonstrated knowledge of community resources for meeting the needs of TANF and SNAP clients required
Thorough knowledge of and experience working with TANF and SNAP regulations in an employment and training program required
Expertise in human/social services, case management and workshop facilitation required
Ability to present information and speak in public required
Excellent interpersonal, organizational, time management, oral and written communication skills and the ability to work with a team and collaborate with others across departments and disciplines required
Ability to travel locally to recruitment and community events required
Demonstrated computer proficiency in MS Word, Excel, and Power Point required
Ability to maintain sensitivity, understanding and respect for a diverse academic environment inclusive of students, faculty and staff of varying social economic, cultural, ideological and ethnic backgrounds required
Preferred
Experience in a higher education setting preferred
Knowledge of Commonwealth Workforce Development System software (CWDS) preferred
Computer proficiency in Microsoft Access and Publisher preferred
Benefits
College-paid medical, dental, drug, life and disability insurance
Tuition remission (for classes at the college)
Forgivable tuition loan (for classes at any accredited academic institution)
403(b) retirement plan with 10% College contribution with employee contribution 5%
Flexible spending accounts
Paid vacation, holiday and personal time
Partial remote work schedule for remote work eligible positions
Winter break: 1 week around the third week in December and New Years
Spring Break: 1 week in March
Summer Hours: 4-day work week (closed on Fridays) from the 2nd week in May through the 3rd week in August
Company
Community College of Philadelphia
Community College of Philadelphia is a school that offers liberal arts, sciences, career technologies, and continuing education.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.2MKey Investors
National Telecommunications and Information Administration
2023-03-08Grant· $0.25M
2023-02-27Grant· $2.95M
Leadership Team
Alycia Marshall
President
Recent News
The Philadelphia Inquirer
2025-12-20
The Philadelphia Inquirer
2025-11-08
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2025-11-01
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