Sedgwick · 2 hours ago
Client Services Representative
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $85K/yr
6+ years expSedgwick is a leading managed care company that provides services to clients facing unexpected challenges. The Client Services Representative will manage accounts, monitor procedures impacting customer satisfaction, and ensure consistency in service delivery.
BankingInsuranceRisk Management
Responsibilities
Performs contract renewal and Client Service Instruction preparation for assigned accounts
Coordinates renewal pricing and completes location coding parameters; prepares and distributes stewardship and other reports
Educates the client on loss data - drivers of cost impacting assigned programs
Coordinates project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction
Identifies issues that impact consistency and customer satisfaction; works with program management leadership to effect problem resolution; and assists with identifying office level service trends and establishes plans for service improvement
Identifies and solicits cross selling opportunities
Qualification
Required
Bachelor's degree from an accredited college or university preferred
Colleague to pursue CPCU, AIC and/or ARM or other related designation required
Six (6) years of related experience or equivalent combination of education and experience required to include one (1) year as an Account Coordinator or three (3) years adjuster experience
Good knowledge of customer service and one of the following: workers compensation, liability, or disability claims management
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation and facilitation skills
Ability to work in a team environment
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies
Performs other duties as assigned
Supports the organization's quality program(s)
Travel as required
Credit security clearance, confirmed via a background credit check, is required for this position
Benefits
Three Medical, and two dental plans to choose from.
Tuition reimbursement eligible.
401K plan that matches 50% on every $ you put in up to the first 6% you save.
4 weeks PTO your first full year.
A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
10001+ employees
H1B Sponsorship
Sedgwick has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (4)
2022 (9)
2021 (14)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
Company data provided by crunchbase